Head of Engineering, Infrastructure & SRE
Postman · San Francisco, California, United States
About this role
**Head of Engineering, Infrastructure & SRE** **Who Are We?** Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman helps teams build an API-first world by simplifying each step of the API lifecycle and streamlining collaboration. Postman is headquartered in San Francisco with offices in Boston, New York, Austin, Tokyo, London, and Bangalore (where Postman was founded). Learn more at postman.com. --- **The Opportunity** Postman is seeking a strategic, results-driven engineering leader passionate about cloud-agnostic infrastructure, operational excellence, and enabling engineering teams to operate autonomously and build with confidence. As **Head of Infrastructure**, you’ll lead a geographically distributed team of engineers across the SF Bay Area, India, and Europe. You’ll own the infrastructure that underpins one of the world’s most widely used API platforms (handling ~80,000 requests per second at the front door), ensuring reliability, scalability, and evolution. You’ll also own the **Site Reliability Engineering (SRE)** function—setting standards and practices to keep the platform reliable at scale. --- **What You’ll Do** **Team Leadership & Development** - Hire, manage, mentor, and coach a geographically distributed infrastructure and SRE team. - Drive a culture of respect, integrity, inclusion, ownership, and accountability. - Set clear goals and provide regular feedback. - Build a high-performing team to reliably operate and evolve cloud-agnostic infrastructure at scale. - Foster psychological safety and cross-regional collaboration. **Technical Leadership** - Own the architecture and evolution of Postman’s cloud-agnostic infrastructure. - Lead infrastructure improvements across **Kubernetes, Cluster API, Argo, Helm, Crossplane, service mesh (Istio), AWS, and Azure**. - Own SRE end-to-end: **SLIs/SLOs, error budgets, capacity planning, incident management**, and reliability engineering practices. - Set the technical direction for how infrastructure and reliability practices evolve to support a large organization. - Partner with platform, security, and product engineering teams to align decisions with company goals. - Ensure best practices across the org, including **GitOps, CI/CD, observability, on-call, and incident response**. **Project Management** - Own the infrastructure and reliability roadmap. - Break initiatives into clear milestones and manage delivery on time and at high quality. - Proactively identify and resolve roadblocks to minimize customer impact. **Collaboration & Communication** - Align with stakeholders across engineering, product, and security. - Promote transparency on system health, risk, error budgets, and roadmap. - Represent infrastructure and SRE in leadership forums and communicate trade-offs clearly. **Operational Excellence & Site Reliability Engineering** - Own Postman’s SRE function: on-call practices, escalation policies, monitoring, and incident management. - Define and track SLIs/SLOs and error budgets for critical services. - Drive a blameless postmortem culture with durable learnings and measurable follow-through. - Champion continuous improvement, automate toil, and reduce operational burden. - Lead proactive reliability practices like load testing and capacity planning. - Maintain high standards for security, cost management, and infrastructure quality. --- **About You** You’re a
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