Director, WMS Product Design/Development [OPERATIONS TECHNOLOGY]
HelloFresh · Aurora, IL, United States; Goodyear, AZ, United States; Irving, TX, United States; New York, NY, United States; Newark, NJ, United States; Phoenix, AZ, United States
About this role
## About the role HelloFresh is searching for an action-oriented servant leader for our **Warehouse Management System (WMS) Product Design and Software Engineering** functions. You will own the full software delivery lifecycle for HelloFresh’s global warehouse fulfillment and inventory control domain—from **architecture and product design** through **engineering execution, quality assurance, and operational reliability**. You’ll collaborate with stakeholders across **operations, automation/production technology, procurement, and finance** to deliver innovative solutions on our strategic WMS platform (**Infios’s Warehouse Advantage (Körber/Highjump)**), balancing competing priorities and technical resource demand. This is a **location-flexible** role across **North America** (corporate offices or fulfillment centers) with a **hybrid working model**, and you must be flexible with **global work hour scheduling**. ## What you’ll own - **WMS Solution Ownership:** Provide technical direction, development oversight, and performance accountability for HelloFresh’s deployment of Infios’s Warehouse Advantage (Körber/Highjump) WMS across all global locations. - **Integration Architecture & Reliability:** Own WMS layer integrations to host systems and CDC pipelines (**Debezium/Kafka**) to **Snowflake/Databricks**. - **Platform Architecture:** Partner with Hosting Architecture on optimal sizing and performance of WMS architecture in **AWS**. - **Agentic Engineering & Developer Productivity:** Champion agentic engineering practices (e.g., AI-assisted PR analysis, static analysis agents, LLM-powered code quality gates), AI-augmented test generation/execution, and intelligent deployment pipelines—measuring impact on velocity and defect escape rate. - **CI/CD & Deployment Automation:** Own the CI/CD maturity roadmap; establish automated deployment workflows with rollback strategies, feature flagging, environment-specific gate checks, and **Infrastructure-as-Code (IaC)** for high-confidence releases across all WMS environments. - **Quality Engineering & Test Automation:** Build a world-class QA function with automated regression suites, AI-assisted edge case generation, and contract testing for integrations; drive scenario validation including automated performance/load testing for peak fulfillment periods. - **Engineering Metrics & Continuous Improvement:** Establish **DORA metrics** (deployment frequency, lead time for change, change failure rate, MTTR) for engineering health reporting; set baselines, publish targets, and use trends to identify bottlenecks and prioritize investments. - **Technical Roadmap & Architecture Governance:** Lead architectural decision-making for WMS platform evolution, integration patterns, and technology transitions; run structured design reviews; evaluate refactors/replacements of legacy systems with risk mitigation and transition planning. - **Vendor & Capacity Management:** Source and partner with 3rd-party vendors to augment capacity; maintain vendor accountability and ensure structured knowledge transfer. - **People Leadership & Talent Development:** Coach and retain high-performing engineers, product managers, and team leads; partner with HR/Talent Acquisition on recruiting, onboarding, and career development. - **International Standardization / Release Consolidation:** Own the long-term roadmap to consolidate to a single application release version administered globally. - **Cross-functional Leadership:** Serve on
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