Senior IT Security Operations Engineer
Zscaler · Remote - USA; San Jose, California, USA
About this role
## Senior IT Security Operations Engineer (Corporate Infrastructure) **About Zscaler** Zscaler accelerates digital transformation to help customers stay agile, efficient, resilient, and secure. As an AI-forward enterprise, Zscaler leverages the world’s largest security data lake to power its cloud-native Zero Trust Exchange platform—protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. **Role** Remote within the United States (hybrid preference for San Jose, CA). Reporting to the Director—Zscaler (Corporate Infrastructure). You’ll serve as the operational backbone of the security team by keeping policies tuned, alerts triaged, and platforms healthy while supporting **Zscaler Internet Access (ZIA)**, **Zscaler Private Access (ZPA)**, **Zscaler Digital Experience (ZDX)**, **AI Security**, and **Cloud Security (CSPM/DSPM)** to mature the DevSecOps model. --- ## What you’ll do (Role Expectations) - Provide day-to-day operational support, configuration, policy tuning, and platform health monitoring for **ZIA, ZPA, ZDX, AI Security, and Cloud Security** - Configure and maintain zero trust policies for user-to-application access, posture checking, **SSL/TLS inspection**, content filtering, and access control - Deploy and tune **CSPM** and **DSPM** policies, collaborating with environment owners on remediation - Use **ZDX** to monitor application and user experience issues, correlating findings with network and security telemetry to identify root causes - Support **DLP** policy tuning, alert triage, SOP documentation, and on-call incident response while helping automate repetitive workflows --- ## Who you are (Success Profile) - **Problem-solver** who seeks out hard challenges and delivers impact by finding solutions - **Owner mindset** with accountability for security platform health and high integrity - **Innovation-driven** with curiosity and use of automation/AI to improve security workflows - **Champion of simplicity**, able to translate complex architectures into clear operational procedures - **High-trust collaborator** building strong cross-functional partnerships to drive security outcomes --- ## What we’re looking for (Minimum Qualifications) - Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to enhance daily workflows - **U.S. Citizenship required** due to customer security requirements - **5+ years** experience in IT security operations, network security, or related technical domain - Hands-on experience administering **Zscaler ZIA and/or ZPA** - Working knowledge of zero trust concepts (identity verification, RBAC, network segmentation, posture checking) - Practical understanding of cloud architecture (**AWS, Azure, GCP**), OS fundamentals (**Windows, macOS, Linux**), networking concepts, and authentication protocols --- ## What will make you stand out (Preferred Qualifications) - Hands-on configuration experience with **SSL/TLS inspection**, **DLP**, **SIEM integration**, log streaming (**NSS**), and EDR platforms such as **CrowdStrike Falcon** - Strong network troubleshooting skills (e.g., **tcpdump, Wireshark, ping, traceroute/MTR**) and familiarity with DevSecOps workflows - Active technical certifications such as **Zscaler ZCCA/ZCCP**, **CrowdStrike CCFA/CCFR**, **Security+**, or **CISSP** **Tags:** #LI-YC2 #LI-Remote --- ## Base Pay Range (US) **$134,000 – $167,500 USD** (base salary; excludes commiss
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