Senior Software Engineer, Enterprise Engineering
Amplitude · San Francisco, CA
About this role
**Amplitude — Senior Software Engineer, Enterprise Engineering** Amplitude is the leading AI analytics platform used by thousands of companies to build better products and digital experiences. With AI Agents embedded across the platform, teams can analyze, test, and optimize user experiences faster than ever. As an organization, Amplitude emphasizes humility, ownership, a growth mindset, and customer centricity. --- ## The Senior Enterprise Engineer opportunity Amplitude is building an **Enterprise Engineering** team for engineers who want unusually direct ownership of high-stakes customer outcomes. Enterprise Engineering works extremely close to customers and is responsible for a customer’s **technical success throughout the entire customer journey**—staying accountable through resolution. This is a software engineering role with a tight customer feedback loop, ideal for a pragmatic generalist with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact. --- ## What you’ll do - Serve on the engineering front line in **Unthread** (Slack aggregation/workflow layer) for key customer accounts. - Answer technical questions by reading code, tracing behavior, inspecting production signals, and building clear explanations. - Diagnose and fix bugs, then validate outcomes with the customer. - Design and implement product/platform features when it’s the fastest, highest-quality way to solve the customer’s problem. - Act as the engineering point of contact for urgent issues in key customer Slack channels—coordinating response while retaining technical ownership. - Represent engineering in customer office hours and (for selected accounts) recurring weekly meetings. - Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths. - Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces. - Help define the operating model, technical standards, and culture of a new team. --- ## What success looks like - Enterprise customers get fast, technically credible responses and feel one engineer owns the problem through the finish line. - A meaningful share of customer issues are resolved without disrupting product-team roadmaps. - You ship high-quality fixes/features across unfamiliar parts of the stack while preserving reliability and maintainability. - Recurring customer pain becomes durable product/platform/operational improvements. - You earn trust through sound judgment, decisive execution, and clear communication under pressure. --- ## What we’re looking for - Strong software engineering experience and ability to contribute production-quality code in a large, evolving codebase. - Generalist mindset with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms. - Excellent debugging instincts: move from an imprecise report to reproducible problem, root cause, and robust fix. - Comfort operating in production using logs, traces, metrics, and code to reason about system behavior. - Bias toward action while maintaining engineering quality (know when to fix, invest, or escalate). - Clear, empathetic communication with technical and non-technical stakeholders. - Composure and good judgment in urgent situations. - Low ego and high ownership—willing to cross team/system boundaries to get the right outcome. --- ## Why Amplitude -
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