Sr. Technical Product & Program Manager, Platform Engineering
Betterment · Betterment HQ - New York City
About this role
**Sr. Technical Product & Program Manager, Platform Engineering** **About Betterment** Betterment is a technology-driven financial services company offering investing, savings, retirement solutions, and financial wellness solutions—including a 401(k) for small and medium-sized businesses. We’re headquartered in NYC and offer hybrid NY-based positions (four days/week in-office, with no required office days during the summer and winter holidays). **About the role** The Platform Engineering organization’s mission is to enable engineers across the company to ship good code quickly, sustainably, and enjoyably. As a Senior Technical Program & Product Manager within Platform Engineering, you’ll partner with team leaders to understand organizational needs, align on priorities, and help craft and manage roadmaps for platform capabilities that support Betterment’s engineering organization. You’ll help define and prioritize initiatives that enable the company to: - **Power Product Innovation:** Partner with product engineering teams to develop scalable platform services, tooling, and shared components. - **Standardize & Simplify:** Collaborate on standards, frameworks, best practices, and migration paths to reduce fragmentation. - **Maximize Efficiency:** Improve reliability and operational excellence through automation, workflow simplification, and performance optimization. - **Minimize Risk:** Align platform investments with security, stability, resilience, compliance, observability, and disaster-readiness needs. You’ll lead highly technical, cross-team initiatives end to end—framing the problem, aligning stakeholders, driving execution, surfacing risks, and measuring outcomes. **A Day in the Life** - Partner with SRE Infra Enablement, Developer Experience, Security, and API & Auth Platform leaders to understand strategies, constraints, dependencies, and investment choices. - Facilitate a recurring roadmap process to turn technical opportunities and partner needs into clear priorities and sequenced investments. - Clarify problems, define desired outcomes, evaluate options, and document decisions and tradeoffs. - Track progress against roadmap commitments and platform outcomes, surfacing risks and dependencies early. - Help teams make explicit tradeoffs when capacity is limited (what we’ll do, defer, stop, and what support/adoption is needed). - Ensure platform capabilities are usable, well-documented, and supported in practice. - Define and track measures of success (reliability, security posture, developer experience, adoption, delivery efficiency, operational burden, service performance). - Coordinate cross-team execution across migrations, standards, shared services, and engineering workflow changes. - Prepare concise updates and decision documents for platform leadership with clear points of view and explicit asks. **What We’re Looking For** - Experience shaping and executing roadmaps for backend platforms, infrastructure, developer tooling, SRE, security, APIs, authentication, or related technical domains. - Experience leading complex, cross-team programs where success depended on influence and sustained partnership. - Technical depth to work effectively with senior engineers on backend architecture, operational tradeoffs, reliability, security, developer workflows, or platform APIs. - Ability to turn ambiguous technical problems into clear decisions, priorities, milestones, and measurable outcomes. - Experience balancing near-term de
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