Specialist Solutions Architect - OT
Zscaler · Remote - USA
About this role
## About Zscaler Zscaler accelerates digital transformation to help customers be more agile, efficient, resilient, and secure. As an **AI-forward enterprise**, we leverage the world’s largest security data lake to power our cloud-native **Zero Trust Exchange** platform—protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. ## Role: Specialist Solutions Architect - OT We’re looking for a **Specialist Solutions Architect - OT** to join our field specialist team. This is a key **individual contributor** role within Zscaler’s specialty go-to-market organization, responsible for driving **customer-facing technical engagements** across **OT and industrial security** environments globally. This role combines two jobs: - **Business owner** building and developing a territory of demand - **High-level architect** designing the target state You’ll own engagements **end to end**: generating demand, leading consultative first meetings and architecture workshops, contributing to **Proof of Value (PoV)** design, and feeding structured field evidence back to product and sales to advance Zscaler’s OT security solution. --- ## What You’ll Do (Role Expectations) - **Generate and develop OT demand** - Work from a scored target account list, customer advisory boards, industry events, and structured outbound - Convert first meetings into in-depth architecture workshops - **Own the solution across the OT portfolio and lead target-state design** - Architect across **Zero Trust Branch (ZTB)**, **deception**, **Privileged Remote Access (PRA)**, and **Zscaler Cellular** - Select and combine capabilities based on the customer’s environment (not a single-product approach) - Align designs to **ISA/IEC 62443** and the **Purdue Model** - Integrate **ZIA, ZPA, and ZDX** where relevant - **Deliver the OT consultative motion end to end** - Lead from first-meeting narrative through architecture workshops - Work with the account team and SE, aligning security and network stakeholders - Log every engagement from first meeting forward; open **Product Engagement (PE)** entries at the workshop gate - Produce structured feedback reports translated into **voice-of-customer** input for product teams - **Contribute to PoV design and business value** - Shape PoV design and planning (without directly performing the PoV) - Collaborate with SE and specialist teams - Partner with Zscaler’s business value assessment team to build a cost consolidation map (tool consolidation, time savings, cost reductions) - **Extend the motion beyond your own engagements** - Use **AI and automation** to accelerate workflow (content creation, research, engagement prep, process automation) - Drive adoption across the team - Build OT thought leadership (blogs, events, advisory-board content) - Deliver field enablement sessions across core, specialty, and partner teams --- ## Who You Are (Success Profile) - **Act like an owner**: bias for action, integrity, comfortable moving between strategy and execution, and building your own pipeline - **Thrive in ambiguity**: build the path as you go - **Pragmatic builder**: create, iterate, ship; adopt AI/automation to improve efficiency and pull others forward - **High-trust collaborator**: give/receive candid feedback across sales, SE, product, and specialty teams - **Customer-obsessed**: anchor decisions in solving real-world problems; design for both securi
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