Senior AI Deployment Consultant
Intercom · Chicago, Illinois
About this role
## Fin — Senior AI Deployment Consultant Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent, **Fin**, is the highest-performing AI Customer Agent on the market today—enabling businesses to deliver **impeccable, always-on customer support** across the customer journey (service, sales, and ecommerce). Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal setup and integration. Fin can also be combined with our natively integrated **Intercom help desk** for one single system designed for modern support teams. Founded in 2011, Fin has become one of the fastest-growing companies and remains one of the largest private software companies in the world, with nearly **30,000 global businesses** using our products to transform customer support. --- ## What’s the opportunity? It’s an exciting time at Fin—especially within our **Deployment Services** team. We help some of the world’s most innovative companies transform how they support customers through **AI-powered customer service**. As a **Senior AI Deployment Consultant**, you’ll lead our largest and most complex customer deployments—combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be a trusted advisor who helps customers achieve value quickly and at scale, guiding them not only to set up the foundations, but also to define how they’ll measure impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing overall project strategy, timeline, and delivery. This is ideal for someone who thrives at the intersection of technology, customer success, and execution excellence. --- ## What will I be doing? - **Own end-to-end deployment programs** for our largest customers, ensuring successful and timely implementation to Fin (primary point of contact throughout) - **Manage scope, schedule, and budget** aligned to each customer’s goals and support model, and keep GTM partners updated on project status - **Lead discovery sessions** to understand complex customer requirements and translate them into actionable technical and project plans - **Perform hands-on configuration** of the Fin platform (automation, workflows, and analytics), while orchestrating technical readiness across data migrations, integrations, and security protocols - **Partner with Forward Deployed Engineers** to solve complex technical hurdles while maintaining autonomy over most of the platform implementation - **Coordinate technical readiness** activities, including integrations, data migrations, and security reviews - **Run projects with operational precision**, including maintaining risk logs, structured reporting cadence to customer and internal leadership, and clear escalation paths
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