Forward Deployed Engineering, Portworx
Pure Storage · Santa Clara, California
About this role
**Forward Deployed Engineering, Portworx** We’re in an unbelievably exciting area of tech—reshaping the data storage industry. You’ll lead with innovative thinking, grow with the team, and join some of the smartest people in the industry. **THE ROLE** Portworx is building a Forward Deployed Engineering (FDE) team to embed directly with our most strategic customers during their highest-stakes Kubernetes storage deployments. You’ll be the technical bridge between complex customer infrastructure and Portworx—designing production architectures, unblocking critical rollouts, and turning field experience into structured product feedback that shapes our roadmap. This is **not** a support role and **not** a pure pre-sales role. You’ll own engagements end-to-end—from solution validation before you ever get on a plane, through architecture design, production stabilization, and a clean handoff. You’ll leave behind documentation and automation that make the next customer’s journey faster. Just as important as the technical delivery: this is a **relationship-building** role. You’ll work directly with senior technical leaders (Directors and VPs of Infrastructure and Platform Engineering) and aim to become a trusted advisor on their broader platform strategy—not just their Portworx footprint. **WHAT YOU’LL DO** - Reproduce a customer’s target environment (on-prem or cloud/CaaS) in a lab and validate the proposed solution/architecture **before** traveling. - Design and validate production Portworx architectures for complex, high-stakes environments (multi-cluster, DR, KubeVirt VM migration, regulated/air-gapped deployments, cloud-native CaaS platforms). - Lead hands-on implementation: storage class design, KVDB topology, snapshot/backup policy, async/sync replication, capacity and sizing models. - Run failure-mode and performance validation before go-live (node/AZ loss, network partition, upgrade paths). - Troubleshoot production-blocking issues in real time during critical rollouts. - Author runbooks, reference architectures, and automation that become reusable IP across engagements. - Upskill customer platform teams so they can operate independently post-handoff. - Build and sustain relationships with senior technical leaders by understanding and helping shape broader platform strategy. - Conduct periodic visits to established, already-live accounts to maintain relationships, stay current on evolving needs, and surface expansion opportunities. - Develop enough fluency in the customer’s development environment and workflows to speak credibly to their CaaS platform needs beyond storage. - Log and structure field feedback (bugs, feature gaps, roadmap signal) for a recurring feedback loop with Product and Engineering. - Partner with Sales Engineering, Customer Success, and Support to triage which engagements warrant FDE involvement. - Primarily in-office: expected to work from the **Santa Clara office** in compliance with Everpure’s policies unless on PTO, travel, or other approved leave. **WHAT YOU BRING** - 5+ years in infrastructure/platform engineering, SRE, or field/solutions engineering; prior forward deployed/field engineering/professional services experience is a plus. - Deep, hands-on Kubernetes expertise (CKA/CKS or equivalent production experience). You’ve run clusters in production. - Strong understanding of enterprise storage infrastructure: SAN/NAS, Fibre Channel, iSCSI, NVMe/TCP, multipath (dm-multipath), LVM. - Solid Linux systems a
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