ServiceNow System Administrator
Lts · United States - Remote
About this role
**Location:** United States – Remote **Other Considerations:** U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust --- ## About the Role LTS is seeking an experienced **ServiceNow System Administrator** to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program. You’ll help establish foundational platform standards and administrative processes, manage environment controls, user/access governance, security configurations, integrations, and operational procedures—ensuring the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements. --- ## What You’ll Do - Support initial configuration and operationalization of ServiceNow instances across **development, test, staging, and production** (platform settings, plugins, properties, user/group structures, and admin standards) - Manage, configure, and maintain ServiceNow instances to ensure **availability, performance, stability, security, and supportability** - Prepare/support **instance clones, upgrades, health checks, patching, release activities**, and advanced platform administration - Establish and administer controlled promotion of configuration changes between environments using approved deployment mechanisms and change processes - Manage activation/configuration of ServiceNow plugins and platform capabilities per architecture, security, licensing, and governance requirements - Monitor instance health, performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; remediate health findings - Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow requests/issues - Help establish and enforce ServiceNow platform governance (configuration standards, naming conventions, admin procedures, environment management, release processes) - Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards - Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation - Support change management processes (CAB/RFC) aligned with VA governance requirements - Ensure ServiceNow configurations and connected technologies adhere to applicable **VA TRM-approved** technologies and standards - Configure/maintain users, groups, roles, ACLs, and role-based access controls using **least-privilege** and separation-of-duties - Support ServiceNow security controls (authentication/SSO, MFA dependencies, encryption, audit logging, privileged access, secure configuration standards) - Establish/maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets (access reviews and credential rotation) - Configure/maintain auditing, transaction logging, access logging, and evidence required for security assessments and **ATO** activities - Support compliance with VA cybersecurity policies, **FISMA, NIST 800-53, Zero Trust**, and VAAR/FAR requirements - Partner with ISSOs/cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure baselines - Support ServiceNow integration with enterprise identity services (e.g
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