Forward Deployed Engineer
Dialpad · Austin, US
About this role
**About Dialpad** Dialpad is the AI platform for customer experience—built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems that only route and answer—or standalone bot vendors built to deflect—Dialpad is built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing agentic AI to resolve issues, advance deals, and eliminate busywork through automation, while seamlessly handing conversations to humans when needed (with full context preserved). Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. **Being a Dialer** At Dialpad, AI isn’t just a feature—it’s how teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We look for people who are intensely curious and hold themselves to a high bar. Our core traits: **Scrappy, Curious, Optimistic, Persistent, and Empathetic**. --- **Your role — Forward Deployed Engineer (FDE)** The Forward Deployed Engineer (FDE) is a customer-embedded delivery engineer responsible for turning qualified AI opportunities into live, production-ready agent deployments. This role sits at the intersection of: - Customer workflow design - Applied AI engineering - Enterprise integration - Production rollout **Mission:** Close the last-mile gap between platform capability and measurable customer outcomes by taking shaped opportunities from scoping through implementation and into the first production shift.
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