Technical Implementation Manager, Lob Logistics
Lob · United States
About this role
## Technical Implementation Manager — Lob Logistics ### About the Role Lob Logistics is looking for a **Technical Implementation Manager** to lead the technical onboarding and integration of new customers and logistics partners. You’ll **own customer integrations** from verbal commitment through launch and the first **30 days in production**. You’ll work directly with customer technical, operational, and postal teams to understand workflows, design the integration, configure APIs and customer profiles, troubleshoot issues, coordinate postal requirements, and ensure the solution works successfully in production. This is a **hands-on, white-glove** role—more than documentation and handoffs. You’ll partner closely with customers throughout the process, including traveling onsite when appropriate for scoping, technical working sessions, testing, and finalizing integrations. ### What You’ll Do **Own Customer Implementations** - Own new Lob Logistics customer implementations from verbal commitment through the first 30 days in production. - Lead technical discovery and scoping (systems, mail workflows, data requirements, production needs, postage strategy, billing, and integration architecture). - Travel regularly to support scoping, working sessions, planning, testing, and integration activities. - Develop and document the technical implementation plan (requirements, dependencies, testing criteria, launch readiness). - Configure customer profiles and integrations across Lob Logistics systems (with commingle partners). - Own testing, UAT, go-live, and production stabilization before transitioning to the long-term account owner. - Maintain a high-touch approach with clear technical ownership throughout. **Build & Troubleshoot Integrations** - Integrate customers via Lob Logistics **APIs** or the **customer portal**. - Troubleshoot API requests, JSON payloads, authentication, webhooks, data mappings, and integration errors. - Use tools like **Claude Code** and other development tools to investigate issues, build scripts/utilities, and create working examples. - Determine whether issues originate with the customer, Lob, a partner, data, configuration, or the underlying integration—and drive resolution. - Identify opportunities to automate repetitive work and improve reliability. **Scope Technical Solutions** - Determine when requirements can be solved via configuration vs. when custom development is needed. - Scope custom requirements and partner with Product/Engineering for platform changes. - Provide clear requirements, acceptance criteria, and technical context to Engineering. - Coordinate with the implementation project manager so technical dependencies, risks, and timelines are reflected in the overall plan. **Own Postal & Partner Setup** - Coordinate technical and operational requirements to move customer mail through Lob Logistics. - Ensure implementations meet **USPS** and commingling requirements (PAFs, postal promotions, customer profiles, mail owner/service provider configurations, and other applicable requirements). - Work with commingling partners to complete technical, operational, and postal requirements before launch. - Partner with internal postal subject matter experts when needed—while maintaining overall implementation ownership. - Ensure the integration works across the full physical mail workflow, not just at API acceptance. ### What We’re Looking For - **5+ years** in solutions/technical consulting, implementation s
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