Technical Support Engineer 2, Premier - NYC (Japanese Speaking)
Datadog · New York, New York, USA
About this role
**Technical Support Engineer 2, Premier - NYC (Japanese Speaking)** ## About the role Datadog’s Technical Solutions team helps drive worldwide growth by educating prospects and ensuring existing customers are successful. As a **Premier Support Engineer (PSE)**, you’ll support Datadog’s Premier Customer base with technical questions through standard support channels, and also participate in cadence calls, demos/presentations, conferences, and side projects. Datadog operates as a **hybrid workplace** (this role requires working from a Datadog office **3–5 days per week**). ## What you’ll do - Respond to client requests via **phone / chat / tickets** while educating clients on the platform - Build relationships with Premier Customers and learn their unique environments - Reproduce issues and work across **600+ integrations** - Create documentation and knowledge base articles - Drive product conversations based on customer needs and problems - Participate in routine health check meetings with Premier Customers - Work a schedule that includes **weekend availability** (rotating schedule) ## Who you are - **2+ years** of multi-channel technical support experience at a **SaaS** company - Some programming experience (a “tinkerer”) and basic knowledge of **Linux** - Self-motivated, detail-attentive, and committed to continuous learning - Critical thinker with a **client-centric** approach - Able to make decisions and know when to escalate - Prior experience in **Premium/Enterprise** technical support - Knowledgeable of current infrastructure and monitoring solutions/technologies - **Fluent in written and spoken Japanese** ## Benefits and growth - Best-in-breed onboarding - Generous global benefits - Mentor/buddy program - RSUs and ESPP - Continuous professional development, product training, and career pathing - Inclusive culture (Community Guilds and Inclusion Talks) *Benefits may vary based on country and employment type.* ## Compensation (estimated) - **$81,000 – $108,000 USD** (yearly) - May include variable compensation; actual compensation depends on skills, qualifications, and experience. ## About Datadog Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack to manage complexity at scale. Learn more about **#DatadogLife** on Instagram, LinkedIn, and the Datadog Learning Center. ## Equal Opportunity Datadog is an equal opportunity employer and considers qualified applicants regardless of criminal histories, consistent with legal requirements. If you need accessibility assistance with the application process, complete the accommodation request form (accommodation requests only).
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