CRM Systems Lead
Accreditedlabs · Remote
About this role
**THE ROLE** We are seeking an exceptional **CRM Systems Lead** to join our **Corporate Shared Services** team at **Accredited Labs**. This is a unique opportunity to help shape how more than **20 branches** communicate with and serve customers by building our **HubSpot Service Hub** environment from the ground up—and then owning it. The ideal candidate has **3+ years of hands-on HubSpot administration experience** (not end-user experience), is comfortable writing and debugging code to extend HubSpot beyond native functionality, and is senior enough to hold an outside agency partner accountable for scope, quality, and delivery. This position is **fully remote** and can be based anywhere in the **United States**. As our CRM Systems Lead, you will: - Construct **HubSpot Service Hub** as the system of record for customer communication across our branch network - Own it end to end: **administration, workflow automation, integrations, and customer data governance** - Provide branch staff with one reliable system and the business with a unified, trustworthy view of customer relationships as we grow **DAY TO DAY RESPONSIBILITIES** - Own day-to-day system administration: **users, seats, permissions, properties, and pipelines**; serve as first-line support for branch staff - Design and build **workflows** using native HubSpot automation; extend functionality with **custom-coded actions and webhooks** where needed - Lead rollout execution for branch launches (waves): **configuration, hypercare support, and transition to steady state** - Manage our **agency partner** day-to-day: scoping work, reviewing deliverables, tracking hours, and ensuring quality - Build and maintain integrations with **Dialpad, NetSuite, and internal data pipelines**; monitor sync health, diagnose failures, and design new integrations as needs arise - Own **customer data quality** within HubSpot: deduplication, record associations, and property governance as the platform becomes our customer master **BASIC QUALIFICATIONS** - **3+ years** administering HubSpot with hands-on **Service Hub or Sales Hub** configuration experience - Demonstrated ability to extend HubSpot beyond native functionality, including **writing/debugging custom code and webhooks** - Strong technical fluency: able to reason about **data structure, system architecture, and integration design** - Experience managing or overseeing an outside vendor/agency partner, including **scoping and quality accountability** - Comfortable supporting **non-technical, front-line staff** across multiple locations - Excellent **written and verbal communication** skills **NICE TO HAVE** - Experience administering HubSpot (or another CRM) across multiple locations or business units - Exposure to ERP systems such as **NetSuite** and how CRM/ERP data connect - HubSpot certifications (e.g., **Solutions Architect, RevOps**) - Experience supporting a company through acquisition-driven or multi-brand growth - Familiarity with telephony platforms such as **Dialpad** **BENEFITS** - **Health Insurance**: Comprehensive medical coverage - **Dental Insurance**: Preventive and restorative care - **Vision Insurance**: Coverage for eye exams, glasses, and contacts - **401(k) with Company Match** - **Company-Paid Life Insurance** - **Paid Time Off (PTO)** - **Paid Holidays** - **Company-Provided Equipment** **ABOUT US** Accredited Labs is a trusted provider of accredited calibration services. We’re a network of calibration companies t
Listing freshness
CronJobs last confirmed this listing 19h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.