IT Support Engineer, Application Administrator
Anthropic · San Francisco, CA | New York City, NY
About this role
**IT Support Engineer, Application Administrator** **About Anthropic** Anthropic’s mission is to create reliable, interpretable, and steerable AI systems—safe and beneficial for users and society. **About the Role** The IT Operations team keeps Anthropic running. This role owns the **SaaS Admin lane** for Anthropic’s SaaS catalog—covering app administration, license/seat operations, renewals, audit evidence, app health & update coordination, Google Groups/Calendar resources, and related support workflows. You’ll be responsible for intake, execution, and runbooks end-to-end in the SaaS Admin lane, partnering closely with IT Engineering (platform configuration, SSO/SCIM, integrations, and new-app intake). --- ## Responsibilities ### SaaS Administration - Perform admin actions inside configured apps (role grants, supported settings changes, and admin-level user troubleshooting) across key apps such as **Gong, 1Password, MongoDB, and Vanta** - Own intake and execution for SaaS-lane tickets escalated from Support; write and maintain runbooks as you go - Identify repetitive work and automate it (license workflows, seat reporting, evidence pulls, and recurring queue requests) - Build automations using available tools (scripts, app-native workflows, AI tools); partner with IT Engineering when platform-level access is needed - Monitor app health, usage, and performance; route platform/infrastructure issues to IT Engineering - Coordinate vendor-driven app updates and feature rollouts (track release notes, schedule changes, communicate user-facing impacts) - Assign and reclaim licenses across the catalog - Produce seat utilization reporting and run the monthly utilization review ### Renewals & Vendor Operations - Own the renewal calendar and prepare true-ups - Serve as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval remain with Procurement and Finance) ### Audit & Compliance Operations - Pull **SOC2 evidence**, execute access-review support, and package audit responses on the audit calendar (audit scope/policy stay with Security & Compliance) ### Google Workspace - Administer Google Calendar resources (rooms, equipment, resource hygiene) - Administer Google Groups (membership/access changes, troubleshooting, and maintaining a clean nested group structure) ### Slack - Support Slack app installs in partnership with CorpSec for scope review - Manage workspace compartmentalization through Grid - Audit and rotate Slack app credentials in partnership with developers --- ## You may be a good fit if you - Have hands-on experience administering a portfolio of SaaS applications at the admin level (ideally in a fast-paced/high-growth environment) - Have owned license and seat management (assignment, reclamation, utilization reporting) - Have supported renewals/true-ups and worked directly with vendor account/CSM contacts - Have pulled audit evidence or executed access reviews (SOC2 or similar) - Are an excellent communicator who enjoys helping people solve problems - Write things down (runbooks, how-to guides, knowledge base articles) - Can manage calendar-driven work (renewals, audits, access reviews) alongside a ticket queue - Know when a request crosses from operating a system into changing it—and route platform-level work to the owning team - Take ownership of problems and follow through until resolved - Look for manual work that repeats and automate it --- ## Strong candidates may also -
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