Systems Administrator, IT Infrastructure
Cross River Bank · Fort Lee, New Jersey, United States
About this role
**Engineer II, IT Infrastructure Support** **About Cross River** Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities trusted by leading fintechs, enterprises, and disruptors globally. **The Role** Serve as a foundational member of the IT operations team, providing day-to-day systems administration and technical support across the organization's infrastructure. You'll maintain, monitor, and support servers, networks, cloud services, and enterprise applications while participating in sprint-based project work. **Key Responsibilities** *Infrastructure & Network Support* • Administer and maintain Windows and Linux server environments • Monitor system/network health and respond to alerts • Support server provisioning, patching, backup, and disaster recovery • Troubleshoot networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, wireless) • Assist with cloud networking (VPC, subnets, route tables, gateways) • Support hybrid connectivity between on-prem and cloud environments *Systems Administration* • Windows Server (2019+), Linux (Ubuntu, CentOS, RHEL) • Active Directory, Group Policy, Microsoft 365 (Exchange, SharePoint, Teams) • Virtualization (VMware/Hyper-V), AWS services (EC2, S3, IAM, CloudWatch) • Manage user provisioning, access requests, and endpoint security *Customer Service & Documentation* • Provide professional, responsive support to internal users • Maintain thorough ticket documentation and knowledge base articles • Document system configurations, network diagrams, and change records *Project & Continuous Improvement* • Participate in Agile sprint planning and backlog activities • Contribute to automation and process improvement efforts **Required Qualifications** • 2+ years in systems administration, networking, or related role • Knowledge of Windows Server, Linux, Active Directory, DNS, DHCP, Group Policy • Solid networking fundamentals (TCP/IP, subnetting, routing, VLANs, firewalls) • Foundational cloud systems and networking knowledge • Familiarity with Microsoft 365 • Strong communication, attention to detail, and customer service mindset • Ability to lift a minimum of 50 lbs **Preferred Qualifications** • AWS, CompTIA Network+/Security+, CCNA, or Microsoft certifications • Experience with IaC (Terraform/CloudFormation), scripting (PowerShell/Bash/Python) • Familiarity with virtualization, backup solutions, and ITIL frameworks • Experience in regulated financial services environments • Experience supporting Connect Direct or MQ systems **Salary Range:** $80,000 - $110,000 *Cross River is an Equal Opportunity Employer.*
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