Senior Customer Integration Engineer
Unite Us · USA
About this role
## Senior Customer Integration Engineer ### About the Role The Senior Customer Integration Engineer combines hands-on integration engineering with customer-facing technical leadership in multi-organization healthcare environments. You’ll work with state agencies, HIEs, EHR vendors, and implementation partners to determine how systems interact and exchange data—supporting integration delivery across customer projects and enterprise initiatives. ### What You’ll Do - Apply systems thinking to understand applications, data flows, and technical dependencies across customer environments, and recommend feasible integration approaches using existing platform capabilities and standards. - Configure, implement, test, and troubleshoot healthcare integrations involving REST APIs, FHIR, authentication protocols, database-backed configurations, and secure data exchange. - Provide ongoing technical consultation for designated customers, maintaining continuity across integration initiatives and evolving requirements. - Lead and participate in technical discussions with customer IT teams, enterprise architects, technology vendors, and implementation partners. - Analyze internal/external technical specifications, API documentation, FHIR Implementation Guides, payloads, and application logs to validate approaches and resolve issues. - Collaborate with Product, Engineering, and implementation teams to investigate issues, address integration requirements, and identify product dependencies. - Develop and maintain technical documentation (integration configurations, data flows, and implementation decisions). - Build scripts, reusable utilities, and automation to improve integration testing, troubleshooting, and delivery efficiency. ### You’re a Great Fit If - 5+ years of experience in healthcare integration engineering, interoperability, systems integration, or related technical implementation roles. - Hands-on experience configuring, implementing, testing, and troubleshooting healthcare integrations (not just designing or coordinating). - Experience independently leading or actively contributing to technical discussions with customer IT teams, architects, vendors, and implementation partners. - Practical experience implementing and troubleshooting integrations involving REST APIs, HL7v2, FHIR, or similar healthcare data exchange technologies. - Experience using SQL and relational databases for integration configuration and troubleshooting. - Hands-on experience with FHIR R4, US Core, FHIR Implementation Guides, and REST APIs. - Experience with EHR integrations, Python or JavaScript scripting, cloud technologies, and multi-organization interoperability initiatives (preferred). - Strong systems thinking to understand the broader customer technical environment and how integrations fit together. - Experience working with AWS services or similar cloud technologies to configure and troubleshoot integrations. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent education/experience). ### Mission Unite Us’ mission is to unlock the potential of every community—connecting people to care and improving how health and social services collaborate to meet whole-person needs. ### Work Location & Travel - Remote, U.S.-based - Travel: 10–20% ### Target Pay Range - **$140,000–$155,000** (dependent on skills, experience, competencies, and location) ### Benefits (Highlights) - Medical, Dental, Vision - Unlimited vir
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