IT Support Engineer
Basecamp Research · Boston
About this role
## IT Support Engineer ### About Basecamp Research Basecamp Research is building frontier AI for therapeutic design—reprogramming the body to repair itself. We train our EDEN models on BaseData, the world’s largest proprietary genomic dataset (10B+ genes collected via partnerships across 30+ countries). Our pipeline of AI-designed therapeutics is advancing toward clinical development. ### The Role We’re seeking a proactive **IT Support Engineer** to join our **Kendall Square, Cambridge, MA** team, reporting into the **Head of Platform**. This is a **full-time, on-site** role. You’ll be the first point of contact for IT needs—**logging and resolving tickets**, **managing our device fleet and user accounts**, keeping the office running smoothly, and coordinating with **vendors and third-party consultants**. ### Key Responsibilities - Own troubleshooting and remediation of IT issues: **triage, resolve, and track** user requests and incidents - Provide end-user support across **macOS, Windows, and iOS** (hardware, software, access, connectivity) - Run **onboarding/offboarding**: account provisioning/deprovisioning, device setup, recovery, and asset management - Manage the device fleet via **MDM** (enrolment, configuration, policy deployment, patching) - Administer accounts and access (**IAM**) across **Google Workspace, AWS**, and SaaS tools (user lifecycle, groups, permissions) - Configure and maintain **SSO** integrations for SaaS applications - Keep office IT running: **printers, meeting rooms, AV**, and general workplace technology - Maintain IT documentation and a knowledge base ### Required Skills & Experience - Hands-on experience in **IT support** or **system administration** (startup/scale-up preferred) - Confident supporting **macOS, Windows, and iOS** - Experience with **MDM**, **Google Workspace administration**, and **SSO/SAML** for SaaS - Familiarity with **AWS IAM** (or similar cloud access management) - Organized and self-directed; comfortable owning a ticket queue and prioritizing in a fast-moving environment - Clear communicator who enjoys helping people (including non-technical colleagues) - Interest in learning more about **biotechnology** and Basecamp Research’s work - **Fluency in English** ### Advantageous Skills & Experience - Life sciences / biotech / R&D domain knowledge (e.g., genomics, bioinformatics, drug discovery) - Adaptability in a fast-changing environment - Proactive problem-solving mindset—spot issues early and drive resolution ### What We Offer - **Impactful mission** with real potential to shape breakthroughs in AI and curative therapeutics - **Collaborative culture** across Boston and London - **High growth** with coaching and twice-yearly promotion opportunities - **Comprehensive benefits**: competitive salary, equity, healthcare, **Carrot Fertility (IVF stipend)**, 401(k), life insurance, and more - Salary range: **$90,000 – $150,000 base** (depending on skills and experience) ### Apply If you want to join Basecamp Research as our **IT Support Engineer**, we’d love to hear from you. Basecamp Research is an equal opportunity employer. If you have a disability or additional need that requires accommodation, please let us know.
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