Customer Trust Specialist
Fireworks · New York
About this role
## Customer Trust Specialist ### About Fireworks Fireworks is the platform for specialized intelligence—helping companies build, train, and serve AI models tailored to their own data, workflows, and products. Backed by leading investors and built by a team with deep AI expertise, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. ### About the Role As a **Customer Trust Specialist**, you’ll own the customer-facing side of Fireworks’ trust program. While the GRC team runs the compliance engine behind the scenes, you’ll be the person customers interact with—turning Fireworks’ **security, privacy, and AI-governance posture** into clear answers that earn and keep trust. You’ll manage security questionnaires end to end, drive trust automation, and represent the program on customer calls and in contract negotiations. --- ## What You’ll Do - **Own security questionnaires end to end**: intake, scoping, drafting, review, and delivery for customer security assessments, RFPs, and vendor evaluations (across formats like OneTrust, spreadsheets, portals, and email). - **Run the trust automation platform**: operate and improve the system that generates answers from the governed knowledge base, using deterministic guardrails to enforce accuracy and protect confidentiality. - **Maintain a living knowledge base**: keep answers current as the platform, contracts, certifications, and control environment evolve; ingest new evidence (e.g., SOC 2, ISO 27001/27701/42001, HIPAA, penetration tests) and retire stale facts. - **Handle one-off customer requests**: evidence requests, Trust Center access, and point questions from account teams. - **Join customer calls**: represent security and trust on prospect/customer calls alongside Sales and Solutions, addressing architecture, privacy, and AI-safety questions. - **Partner on contracts**: work with Legal and Deal Desk on security, privacy, and AI terms in DPAs and MSAs—translating customer redlines into what Fireworks’ controls actually support. - **Keep the program honest**: follow standing rules (state only standard positions, never reference other customers’ situations, and escalate anything requiring Legal/Security/Engineering sign-off). - **Turn program data into action**: track knowledge base gaps, questions that can’t yet be answered well, and how automation is impacting time and quality. - **Curate public trust artifacts**: keep the Trust Center and security whitepapers (including the Model Security and Safety Assurance whitepaper) current and aligned with what Fireworks actually does. --- ## How the Role Will Grow - **Program growth**: shape trust automation direction, frameworks/AI-assurance coverage (e.g., ISO 42001, NIST AI RMF, EU AI Act), and scaling with deal volume. - **Cross-functional influence**: partner with Product, Engineering, Legal, and Sales to make security and AI-safety a real differentiator. - **Mentorship**: set the bar for answer quality and help build the playbook for earning customer trust as Fireworks scales. --- ## What We’re Looking For - **5–7 years** in customer-facing security, trust, or GRC roles (security assurance, customer trust, vendor security review, security-focused sales engineering, or similar). - Strong familiarity with **security questionnaires** and the customer security-review process across formats (CAIQ, SIG, custom spreadsheets, OneTrust, etc.) and frameworks (SO
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