Automation Engineer (Starlink Customer Experience)
SpaceX · Redmond, WA
About this role
**SpaceX — Automation Engineer (Starlink Customer Experience)** SpaceX is building the technologies to enable human life on Mars. Today, we’re also deploying Starlink— the world’s most advanced broadband internet system—by designing, building, testing, and operating every part of it. As an **Operations Engineer on the Automation on the Customer Experience team**, you’ll develop, maintain, and continuously improve business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You’ll partner with technical and engineering teams to ensure requirements are met, and you’ll create reports, alerts, and monitoring systems to confirm automation health and communicate results to leadership. **Responsibilities** - Build and maintain high-quality automation to support Starlink’s growing customer base, launch new markets, and improve customer experience - Build alerts and monitoring for current automation systems - Manage requests and stakeholders in a scalable way - Own automation status (health reporting, metrics such as how many credits are being issued, etc.) - Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate - Design measurable, well-scoped experiments - Write and maintain high-quality documentation
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