Cloud Operations Engineer
Impact · Columbus, OH
About this role
**Cloud Operations Engineer** **About impact.com** impact.com is the world’s leading commerce partnership marketing platform, transforming how businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey—from affiliates and influencers to content publishers, brand ambassadors, and customer advocates. **Your Role at impact.com** You’ll work within Impact’s Data Group to design, scale, and maintain the infrastructure powering the core Data Platform. In a high-throughput Google Cloud Platform (GCP) environment, you’ll support squads across the R&D organization—administering event streaming (Cloudera Kafka), optimizing distributed databases (SingleStore, Bigtable), provisioning secure access paths, and automating deployments using modern Infrastructure as Code (IaC). You’ll also spearhead platform observability for high-throughput data architectures by integrating telemetry, centralized logging, and proactive alerting across Kafka, SingleStore, and adjacent GCP environments to improve resilience and streamline incident remediation. **What You’ll Do** - **Cloud Infrastructure & Networking:** Manage GCP operations and networking; design/implement PSC endpoints, Internal Application Load Balancers (ILBs), Serverless Network Endpoint Groups (NEGs), custom firewall rules, and DNS configurations. - **Infrastructure as Code (IaC):** Standardize and deploy cloud resources programmatically using Terraform; manage states and pipelines across staging/production workspaces via Terrakube. - **Access Control & Secrets Management:** Manage IAM and access structures; implement Workload Identity Federation (WIF) for secure cross-organization data exchange; configure Identity-Aware Proxy (IAP) for internal tools; manage production credentials with HashiCorp Vault. - **Streaming & Distributed Data Systems:** - **Kafka (Cloudera):** Administer clusters, configure topics, manage consumer groups, coordinate SASL authentication, and define topic ACLs using Apache Ranger. - **SingleStore & ProxySQL:** Architect/scale workspaces, optimize resource pools, configure read/write routing via ProxySQL, and monitor query performance. - **Bigtable & BigQuery:** Provision instances, define schemas, optimize storage lifecycles (including GCS bucket Autoclass policies), and manage tables using the cbt CLI. - **Observability & Telemetry:** Design/deploy OpenTelemetry (OTEL) collectors, JMX Prometheus exporters, and metrics agents; build Grafana Cloud dashboards and configure proactive alerting. - **CI/CD & Containerization:** Support CI/CD on GKE using Helm and ArgoCD; manage/audit build pipelines using Google Cloud Build and GitHub Actions. - **Team Collaboration:** Partner with Data Enablement, InfoSec, Data Science, and MLOps to deliver secure, performant solutions; help with infrastructure onboarding and troubleshooting. - **On-Call & Uptime:** Participate in on-call rotation; respond to and remediate alerts via OpsGenie and Slack. **What You Bring** - Strong understanding of operating systems and the ability to configure reliable systems with minimal/no downtime. - Solid knowledge of virtualization, storage solutions, and network/internet protocols (TCP, UDP, HTTP). - Experience with configuration management (e.g., Puppet) and scripting (bash, Python, Ruby, etc.). - Experience with load balancers. - **Experience requirements (high level):** - 5+ years in highly available global technology infrastructure (coll
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