Implementation Consultant III, Enterprise Restaurants
Toast · Remote, US
About this role
**Implementation Consultant III — Enterprise Restaurants (Toast)** Toast builds technology that helps restaurants and local businesses succeed in a digital world—supporting owners to operate, increase sales, engage customers, and keep employees happy. --- ### A day in the life As an **Implementation Consultant III**, you architect complex technical setups and lead **high-stakes, multi-location rollouts** for **Enterprise** clients. You’ll work across Toast’s technology suite—configurations, content hierarchies, and integration frameworks—while balancing deep technical detail with executive-level communication. You’ll collaborate with corporate IT teams to map network requirements across locations, help design hierarchies franchisees can update without breaking corporate brand standards, and serve as a key escalation partner for advanced hardware issues. You’re a leader on the **Technical Onboarding** team—mentoring peers, spotting workflow gaps early, and driving resolution when advanced hardware/software/networking challenges surface. --- ### What you’ll do (Responsibilities) - Architect complex technical setups and design scalable configurations for multi-site operations - Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live - Lead integration frameworks that hold up across dozens or hundreds of sites - Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks - Act as the primary escalation point for resolving advanced hardware, software, and networking challenges - Lead cross-functional initiatives and drive project success across the Enterprise deployment organization - Partner with Integrations, Product, and Sales to remove blockers for large brands - Provide internal QA for multi-unit rollouts, catching configuration issues before they reach customers - Mentor peers, identify workflow gaps, and present solutions that scale beyond a single project --- ### What you’ll need to thrive (Requirements) - **5+ years** of combined experience in POS, technology, or SaaS - Familiarity with POS device installation and troubleshooting (onsite or remote) - Demonstrated experience implementing complex hardware/software at scale, managing integrations, and applying advanced networking skills - Strong understanding of corporate IT and operational needs; comfortable working directly with corporate IT leaders and regional managers - Advanced understanding of Enterprise configurations, above-store reporting, and third-party integrations - Proven ability to own and drive cross-team escalations to resolution - Project management strength with minimal oversight—improving Enterprise procedures and completing complex rollouts end-to-end - Impeccable judgment on complex corporate issues, owning missteps without prompting - Self-starter who can bring structure to multi-unit complexity - Confidence building cross-functional relationships and influencing successful multi-team collaboration - Leadership by example: scalable mindset and willingness to help peers with complex configurations - Willingness to travel to customer locations --- ### What will help you stand out (Nice to Haves) - Experience with Enterprise customers in Hotels, Sports, and Entertainment - Experience in fast-paced, high-volume restaurant, hotel, sports, and/or entertainment venue environments - Strong understanding of POS systems and restaurant operations workflows (or experience supp
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