Implementation Architect
Dropbox · Remote - US: Select locations
About this role
## Role Description As an **Implementation Architect** at Dropbox, you will help customers successfully configure, implement, and launch Dropbox solutions across **SMB, mid-market, and enterprise** environments. You will own multiple concurrent implementations, guiding customers through **configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff**. You’ll translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned through delivery. This role is designed for someone with hands-on experience implementing **SaaS products** who can independently deliver **standard and moderately complex** implementations using established approaches. ## Responsibilities - Own several concurrent customer implementations from **kickoff** through **configuration, testing, go-live, and post-launch handoff**. - Translate agreed solution designs and customer requirements into clear **implementation plans, milestones, dependencies, and acceptance criteria**. - Support enterprise identity and access use cases including **SSO/SAML, SCIM, identity provisioning, and permission configuration**. - Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs. - Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from **Technical Architecture, Engineering, Security, Product, or Support**. - Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams. - Use approved **AI and technical tools** to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture—while maintaining responsibility for output quality and accuracy. ## Requirements - Own several concurrent customer implementations from **kickoff** through **configuration, testing, go-live, and post-launch handoff**. - Translate agreed solution designs and customer requirements into clear **implementation plans, milestones, dependencies, and acceptance criteria**. - Support enterprise identity and access use cases including **SSO/SAML, SCIM, identity provisioning, and permission configuration**. - Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs. - Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from **Technical Architecture, Engineering, Security, Product, or Support**. - Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams. - Use approved **AI and technical tools** to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture—while maintaining responsibility for output quality and accuracy. ## Preferred Qualifications - Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms. - Experience with content migration tools or large-scale data movement. - Familiarity with scripting using **Python, JavaScript, or a comparable language**. - Experience working with **REST APIs, authentication models, webhooks, or inte
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