Forward Deployed AI Solutions Architect
Qventus · USA
About this role
## Forward Deployed AI Solutions Architect ### About Qventus Qventus is transforming healthcare by helping hospitals focus on what matters most: patient care. Using machine learning, generative AI, and behavioral science, we empower care teams to anticipate and resolve issues before they arise. ### About the Role Join our AI Platform Partnership team as a **Forward Deployed AI Solutions Architect**. You’ll lead a **five-person team** embedded at a client site, partnering with Qventus R&D and client operational, executive, and IT teams to deliver **measurable value**. This role will help shape our **AI Operational Assistant platform**, strengthen customer outcomes, and influence our growth trajectory. ### Key Responsibilities - Develop a deep understanding of client context and Qventus capabilities to identify **high-leverage opportunities** for rapid impact - Design, execute, and optimize **bespoke AI Operational Assistant** use cases at the client **Technical Implementation** - Build advanced conversational systems using **LLM-based AI** (e.g., GPT, Claude, Gemini, LLaMA) - Apply **agentic frameworks and tools** - Use conversation modeling techniques such as **state machines, decision trees, and graph-based flows** - Integrate bots with **APIs, CRMs, and enterprise systems** (with backend teams) - Enhance functionality with **custom scripts, API calls, and external integrations** **Optimization, Testing & Maintenance** - Continuously tune and improve AI agents using real user data - Monitor and resolve agent breakdowns, mismatches, and fallback issues - Run **unit, regression, and A/B tests** to ensure conversational performance - Implement **real-time monitoring, analytics, and logging** **Collaboration & Documentation** - Shape client use cases with the AI Solution Consultant - Collaborate with architects, engineers, data scientists, client end-users, and IT teams to define/refine requirements - Document conversation logic, prompt structures, and decision workflows for scalability and maintainability - Mentor and support teammates across the forward-deployed client team ### What We’re Looking For - **5+ years** experience in product management or solution architect roles - Strong communicator who can influence and collaborate across all levels - Hands-on experience with **agentic design** and **prompt engineering + architecture** - Strong coding skills (e.g., **Python, Java, C++, TypeScript/JavaScript**, or similar) - Go-to expert on emerging **LLM technologies** - High customer empathy and passion for real-world impact - Self-starter comfortable troubleshooting complex systems independently - Ability to work autonomously in a rapidly changing environment - Comfortable collaborating with both technical and non-technical stakeholders - Travel as needed to client sites (**~15–20%**) ### Bonus Points - Voice-enabled conversational AI experience - Knowledge of **vector databases, embeddings, and RAG (Retrieval Augmented Generation)** - Experience applying **knowledge graphs** in agent workflows - Prior experience building AI agents/automated workflows in **healthcare** or other regulated industries - Background in healthcare operations, medicine, and/or healthcare finance ### Compensation & Benefits - **Salary Range:** **$220,000–$245,000 USD** - Benefits include **Open Paid Time Off**, paid parental leave, professional development, wellness and technology stipends, referral bonus, and employee stock option awards. ### Equal O
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