SharePoint & Power Platform Support Specialist
Accenturefederalservices · Washington, DC
About this role
**SharePoint & Power Platform Support Specialist** **About Accenture Federal Services** At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer—and life better for people. Join a collaborative, caring community where you’re empowered to grow through hands-on experience, certifications, and training. --- ## The Work The SharePoint & Power Platform Support Specialist is a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. You’ll diagnose and resolve issues related to: - **SharePoint** (2019, SE, SPO) - **Power Apps** - **Power Automate** - **Power BI** You’ll use strong knowledge of **Microsoft licensing**, **permissions models**, and **environment nuances** across unclassified and classified government implementations. In addition to core support, you’ll help troubleshoot **legacy SharePoint customizations, workflows, and custom web apps** before escalating to subject matter experts—especially during migrations from legacy products to modern cloud-based **M365**. --- ## Key Responsibilities - Provide **Tier 1/Tier 2** support for SharePoint and Power Platform users (intake, triage, troubleshooting, resolution). - Diagnose issues involving **SharePoint permissions**, site architecture, content access, document management, and Power Platform functionality. - Troubleshoot functional issues in **2013 workflows**, **SharePoint Designer** processes, and **legacy customizations**; escalate when advanced remediation is needed. - Support teams and clients by guiding customers on **Microsoft licensing**, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments. - Maintain accurate, timely, and complete **ticket documentation** (steps, resolutions, follow-ups). - Collaborate with senior engineering teams to escalate complex issues and support efficient resolution. - Proactively identify recurring issues and improve knowledge articles to build a stable, well-documented support ecosystem. - Deliver exceptional customer service—keeping users supported, informed, and confident. --- ## Here’s What You Need - **Minimum 3 years** hands-on administration experience with **SharePoint** (on-prem and/or cloud) and **Microsoft Power Platform**. - Proficiency using **SharePoint Administration Manager (SAM)**. - Experience troubleshooting **SharePoint**, **Power Apps**, **Power Automate**, and **Power BI** for end users. - Working knowledge of **Microsoft licensing models**, **permission structures**, and **access management** for enterprise/government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM). - Familiarity with **2013 workflows**, **SharePoint Designer**, and **legacy customizations**; ability to troubleshoot at a functional level. - Strong communication and customer engagement skills (translate technical concepts into user-friendly guidance). - Proven ability to stay organized, follow processes, and maintain consistent documentation in ticketing tools. - **Active Top Secret clearance required.** - Willingness to work **on-site in Washington, DC**. --- ## Bonus Points (If You Have) - Experience supporting environments undergoing modernization or transitions from legacy SharePoint components. - Exposure to **Power Platform governance** and **solution lifecycle management**. --- ## Pay Range (as listed) **$65,900 — $120,000 USD** --- *Acce
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