Senior IT Specialist
Beaconbiosignals · Boston, MA / Remote
About this role
Beacon Biosignals is transforming precision medicine for the brain—from clinical development to clinical care. We’re seeking a skilled **Senior IT Specialist** to join our IT Team to help ensure the reliability, availability, and security of Beacon’s IT infrastructure. ## About the role In this position, you’ll serve as a primary administrator for our **Google Workspace** environment, support and secure our **Salesforce** instance alongside business stakeholders, and manage critical systems such as our **MDM** and compliance platforms. You’ll also design and build automated systems that enable seamless employee onboarding and provide self-service tools so teams can get what they need without waiting on a ticket. This role is part of our **SRE Team** and reports to the **Head of Reliability and Security Engineering**. ## What success looks like - **Design, build, and maintain** automated onboarding, role-change, and offboarding workflows (accounts, groups, licenses, devices, and application access across Google Workspace, Salesforce, and other tools) with minimal manual intervention and a clear audit trail. - **Enable self-service** by building/maintaining tools, request workflows, and documentation for common needs (access requests, group membership, software requests, password and MFA resets), reducing ticket volume and time to resolution. - **Measure and iterate** on automation and self-service systems using adoption, onboarding time, ticket deflection, and error-rate metrics, incorporating feedback from users and stakeholders. - **Administer Google Workspace** (Gmail, Calendar, Drive, Meet, Groups, shared drives), including organizational units, security policies, sharing controls, and license management in line with security and compliance requirements. - **Provide day-to-day Salesforce administration**, including provisioning, profiles/permission sets, role hierarchies, and basic configuration support in partnership with Sales and Operations. - **Coordinate IT procedures** for onboarding, role changes, and departures—ensuring access is granted/revoked promptly and accurately, and converting manual steps into automation. - **Troubleshoot** complex device, network, system, and application issues to proactively resolve disruptions. - **Manage endpoint compliance** via the MDM platform and keep **SSO/identity integrations** healthy across SaaS applications. - **Collaborate cross-functionally** to identify technical needs and implement improvements for a streamlined IT environment. - **Document standards and procedures**, including runbooks for automated systems, to maintain best practices and support knowledge sharing. ## What you will bring - **Base salary range:** **$135,000 – $155,000** (adjusted based on experience, skills, and location). Total compensation includes equity, PTO, and other benefits. - A mindset that reflects **curiosity**, **simplicity**, **composability**, and a **self-service** approach—plus **deep empathy** for colleagues, stakeholders, users, and patients. ## Work location Beacon supports a robust remote work experience, with in-person office hubs available in **Boston, New York, and Paris**.
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