Fulfillment Automation Solutions Engineer
Beaconbiosignals · Boston, MA / Remote
About this role
**Beacon Biosignals — Fulfillment Automation Solutions Engineer (FAST)** Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer an at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building an at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. As a **Fulfillment Automation Solutions Engineer**, you’ll be a founding member of **FAST (Fulfillment Automation Solutions Team)**. FAST’s mission is to deliver Beacon Platform tools and automation to Beacon’s fulfillment centers and clinical sites—so forward and reverse logistics and fulfillment flows can scale. You’ll work closely with Platform and Device Engineering teams, as well as fulfillment center employees, partners, and customers, to design and ship self-serve tools and automation that enable efficient and reliable fulfillment operations. **Role details** - Reports to **Head of Reliability and Security** - **Individual contributor (Software Engineer IV / IC4)**; acts as FAST’s **first tech lead** - **No direct reports** - Based in **Boston or Chicago** - **Some travel** to fulfillment centers and customer sites across the US is required - Robust asynchronous work practices; in-person hubs available in **Boston, New York, and Paris** --- ### What success looks like - Regularly visit fulfillment centers, channel partners, and customers to observe and map workflows to inform FAST’s roadmap. - Lead design and architecture for FAST automation and tooling; evaluate tradeoffs with engineering principles and data, anticipating long-term impact. - Ship Beacon Platform automation for high-impact opportunities to keep forward and reverse fulfillment/logistics flows reliable and efficient. - Own release quality end-to-end (validation, documentation, training, communication) and drive adoption via onboarding and change-management playbooks. - Decide when to build vs. integrate with existing systems (e.g., warehouse and logistics management systems) to expand support for Beacon devices/services without disrupting optimized workflows. - Take over intake and triage of fulfillment and device-return issues from manual coverage, with clear runbooks and a tracked backlog by issue type. - Plan and prioritize your work and the team’s work; collaborate with stakeholders and make reasoned tradeoffs between speed, generalizability, and technical debt. - Debug ambiguous problems across systems beyond your immediate team’s scope and turn recurring field issues into root-cause fixes. - Improve the codebase (structure, test coverage, and development tooling) so it’s better than you found it. - Coach and mentor other Beaconeers; provide actionable feedback, recommend improvements to team practices, and help set timelines/methods for new assignments. - Measure what matters (e.g., cases still needing an engineer, time to resolve, time to onboard a new site/partner) and use metrics to decide what to build next. ### What you will bring - **5–8 years** of professional software engineering experience (internal tools, workflow automation, or system integrations). - High proficiency in at least one technical area; a track record of writing correct, well-tested code others can maintain. - Experience debugging and
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