Model Safety Program Manager, User Safety & Risk Operations
OpenAI · San Francisco
About this role
## About the Team OpenAI’s **User Safety & Risk Operations (USRO)** team helps protect products and users from **abuse, fraud, safety risks, and other forms of misuse**. We translate real-world user and operational signals into timely decisions, practical interventions, and improvements to products and systems. This role works across USRO and partners with **Safety, Research, Product, and Engineering** to build sustainable operational programs for **emerging model safety risks**. ## About the Role You’ll **build and run operational programs** for emerging model safety risks. You’ll partner with Safety, Research, Product, Engineering, and Operations to define: - what a program needs to **detect** - when it should **escalate** - how to measure whether it’s **working** This is a **senior individual contributor** role based in **San Francisco**. **Note:** This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential. ## In This Role, You Will - Turn ambiguous safety priorities into programs with **clear owners, milestones, operating procedures, and measurable outcomes** - Lead pilots for **proactive detection and response**, set **launch/escalation criteria**, and use evidence to decide what to **expand or change** - Bring cross-functional partners together to resolve **ownership and dependencies** and keep decisions moving - Build **reporting and feedback loops** that turn operational findings into actionable input for Safety, Research, and Product - Establish **documentation, training, quality checks, and a sustainable plan** for ongoing ownership ## You Might Thrive in This Role If You - Have experience leading complex cross-functional programs from an unclear starting point through launch and ongoing operation - Demonstrate strong judgment in high-stakes/sensitive work, including communicating uncertainty and escalating urgent issues - Can define **success measures** and use data to make decisions, with enough technical fluency to partner on detection, evaluation, or tooling - Write clearly and have a track record of securing decisions and follow-through across teams you don’t manage ## Nice to Have - Experience in **trust and safety, incident response, or another high-stakes risk domain** - Experience transferring prototypes or new workflows into **reliable, scaled operations** ## Location / Work Model **San Francisco, CA** (work model to be confirmed) ## About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose AI benefits all of humanity. We are an equal opportunity employer. (Additional policy and compliance information is included in the original posting.)
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