GTM Systems Manager
TripActions · New York, NY
About this role
**About the Role** Navan is seeking a **GTM Systems Manager** to own and improve the operational systems and workflows that support our global go-to-market teams. You’ll ensure that leads reach the right teams, sellers have the right accounts, and business processes work reliably across **Salesforce** and connected GTM tools. This is a hands-on individual contributor role for someone who enjoys investigating complex problems, configuring workflows, and owning execution from request through resolution. You’ll combine deep operational Salesforce expertise with practical experience in routing, territory administration, tool management, and automation. You’ll partner closely with **Sales, Marketing Operations, Revenue Operations Business Partners, Data Quality, Analytics, and Business Systems**. Data Quality leads data standards, enrichment, and territory data design—you’ll focus on the operational workflows that put approved data and business rules into action. You’ll work with Business Systems on Salesforce platform configuration and development. --- **What You’ll Do** - **Own routing operations:** Configure, maintain, and troubleshoot lead, contact, and account routing in **LeanData** and connected systems. Translate approved requirements into tested workflows, monitor results, and resolve exceptions. - **Run account assignment and pairing workflows:** Manage recurring **SDR-AE pairings**, new-hire book assignments, and operational changes tied to promotions, transfers, and departures. Apply approved territory rules and validate changes reach the right records and users. - **Manage assigned GTM tools:** Own day-to-day configuration, workflow maintenance, troubleshooting, vendor coordination, and operational documentation. Keep tools aligned with changing business needs and coordinate dependencies with other system owners. - **Investigate issues across systems:** Use Salesforce reports, record history, routing logs, and **SQL** to trace unexpected behavior. Distinguish workflow, configuration, integration, and data issues—then drive resolution with the right partners. - **Own operational requests through completion:** Clarify requirements, prioritize by business impact, communicate progress, manage escalations, and verify outcomes with requesters. Turn recurring requests into consistent, documented processes. - **Manage account lifecycle workflows:** Coordinate approved account creation, ownership transitions, stale opportunity processes, and account/user obfuscation requests. Follow established policies and work with Data Quality and Business Systems when changes affect shared records or reporting. - **Deliver reliable changes:** Document requirements and acceptance criteria, assess downstream dependencies, coordinate testing and release timing, and validate production results. - **Improve efficiency through automation:** Simplify recurring operational work using native tool capabilities, low-code automation, and AI-assisted tools. Partner with GTM Engineering for solutions requiring deeper development. - **Build operational visibility and coverage:** Track request turnaround, routing exceptions, workflow failures, and recurring incidents. Maintain clear runbooks and handoffs so critical processes can be supported by others. --- **What We’re Looking For** - **5+ years** of experience in GTM Systems, Revenue Operations, Sales Operations, Marketing Operations, or a related function, with hands-on ownership of business systems and wor
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