Bilingual Systems Support Engineer, Spanish (Weekend Shift)
Keeper Security · Remote, US
About this role
**Keeper is hiring a Bilingual Systems Support Engineer (Spanish) — Weekend Shift** **Role type:** 100% Remote (select locations) • **Hybrid opportunity** for candidates in the Chicago, IL metro area **Shift:** Wednesday – Sunday, 9am – 5pm CT --- ## About the Role Join Keeper’s B2B support team to provide post-sale technical assistance and customer experience. You’ll troubleshoot technical issues, perform resolution analysis, and communicate clearly with customers of varying technical backgrounds. --- ## Responsibilities - Provide exceptional customer service via phone, email, and online technical support requests - Represent the customer to ensure serviceability/product quality issues are tracked, prioritized, resolved, and fed into the product release cycle - Assist customers with installation and deployment of Keeper software - Track and monitor support cases to ensure timely resolution and follow-up - Identify, document, and resolve customer and product issues - Escalate critical customer situations to the appropriate management/engineering teams - Communicate technical issues and solutions across engineering, QA, sales, support, and the customer base --- ## Requirements - 5+ years of experience in IT Management and System Administration - Hands-on experience administering and troubleshooting **Mac OS X, Windows, and Linux** - Experience working with **Single Sign-On (SSO)** environments - Experience setting up and configuring **Active Directory** - Advanced knowledge of **firewalls, AD environments, DNS servers, authentication protocols, and LDAP** - Excellent command of **Linux Shell** and **PowerShell** - In-depth knowledge of **on-prem / cloud / hybrid** environments - Fluent in **English and Spanish** (written and verbal) - Working knowledge of **Python** --- ## Preferred Requirements - Bachelor’s degree (or equivalent experience) - Experience troubleshooting identity access management solutions, including **PAM (Privileged Access Management)** - Ability to adapt, overcome objections, and learn complex solutions - Strong time management and communication skills --- ## Benefits - Medical, Dental & Vision (inclusive of domestic partnerships) - Employer-paid life insurance + supplemental life (employee/spouse/child) - Voluntary short/long-term disability insurance - 401(k) (Roth/Traditional) - Generous PTO plan (including paid bereavement/jury duty, etc.) - Above-market annual bonuses --- *Classification: Non-Exempt* Keeper Security is an equal opportunity employer and participates in the U.S. Federal E-Verify program. We celebrate diversity and are committed to an inclusive environment for all employees.
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