Lead Site Reliablity Engineer
Conga · Remote United States; US - Houston, TX; US - Texas
About this role
**Lead Site Reliability Engineer** **Location:** Houston, TX **Reports to:** Senior Manager, Site Reliability Engineering --- ## Overview As a Lead Site Reliability Engineer on Conga’s Cloud Operations team, you’ll set the technical direction for how we run, scale, and secure the platform behind Conga’s products. You’ll own reliability, scalability, and security across our cloud environments, and drive AI + automation to remove toil and speed up incident response. This is a senior, hands-on role with influence beyond a single service—mentoring engineers, leading complex reliability initiatives across teams, and partnering closely with Engineering, Architecture, and Security. --- ## What you’ll do ### Own platform reliability and architecture - Act as the primary technical lead for reliability, scalability, and performance of Conga’s Azure and AWS cloud platforms - Design and drive reliability architecture (multi-region resilience, disaster recovery, capacity planning, cost efficiency) - Define and own SLIs, SLOs, and error budgets with product engineering teams - Lead the evolution of infrastructure as code and CI/CD pipelines for safe, repeatable releases ### Own networking and the Cloudflare edge - Own Cloudflare edge/network architecture (DNS, load balancing, WAF, DDoS protection) and partner with Security on Zero Trust - Design and troubleshoot cloud networking across Azure and AWS (VNet/VPC, routing, private connectivity) - Lead investigations into latency, connectivity, and TLS issues ### Lead our Kubernetes platform - Set standards for building, deploying, upgrading, and operating Kubernetes clusters and containerized services - Lead cluster upgrades and capacity planning; troubleshoot production performance and scaling issues ### Lead our NoSQL and SQL Server platforms - Own operational health of Cassandra and OpenSearch clusters (capacity, tuning, backup/recovery, upgrades, data-model guidance) - Support SQL Server databases (availability, tuning, backup/recovery, patching) - Lead complex performance investigations and large-scale migrations/upgrades ### Drive AI and automation - Eliminate operational toil through automation, tooling, and self-service workflows - Lead adoption of AI/ML in operations (alert quality, anomaly detection, automated triage, AI-assisted runbooks) - Introduce AI-assisted tooling responsibly (security, accuracy, data handling) ### Lead incident response and operational excellence - Serve as escalation point and incident commander for high-severity incidents (RCA + long-term remediation) - Build and tune observability (metrics, logs, traces, alerting) so teams see issues before customers do - Participate in on-call rotation and help shape on-call health and escalation practices ### Lead and raise the bar - Mentor and coach SREs; provide technical guidance beyond your immediate team - Provide technical leadership via code/design/operational readiness reviews ### Partner across Conga - Collaborate with Product Engineering, Architecture, Security, AI, and other Cloud Operations teams to deliver secure, reliable platform capabilities - Engage with support and customer-facing teams on escalations and manage conflicting priorities --- ## Are you the person we’re looking for? - 7+ years in SRE, DevOps, cloud operations, or platform engineering for enterprise SaaS at scale - 2+ years as a technical lead or senior contributor on shared platform/infrastructure services - Deep, hands-on experience
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