Application Security Engineer
Intercom · Chicago, Illinois
About this role
**Fin (Salesforce) — Application Security Engineer** Fin, now part of Salesforce, is on a mission to help businesses deliver perfect customer experiences. Our AI Agent, Fin, provides fast, accurate, always-on customer support across the customer journey—service, sales, and ecommerce—powered by our own AI models. --- ## What’s the opportunity? Fin is transforming customer service through AI, and trust is foundational to that mission. The Security Engineering team owns and operates critical security services, builds customer-facing security features, and partners with engineering teams to make secure development the default. You’ll help shape how security evolves alongside ambitious AI-powered products in customer service, with an AI-first approach that includes areas like AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities. --- ## What will I be doing? - Own and engineer **tier-zero security capabilities** that help customers securely deploy and manage Fin - Design, build, and evolve **customer-facing security features**, including: - Authentication, SAML/SSO, permissions systems - Audit and activity logging - Malicious URL scanning - Other enterprise security controls - Partner with engineering teams across the **software development lifecycle** to build secure products and services - Perform **architecture reviews**, **threat modeling**, and **security assessments** for new features and systems - Build **security tooling and automation** (developer-facing building blocks) to scale secure development - Contribute to security **standards, guidance, and best practices** across Fin - Lead application security initiatives across the SDLC to identify and address risks early - Participate in a shared **on-call rotation** and lead security incident response, investigation, and remediation - Drive security initiatives from problem definition through design, implementation, and measurable outcomes - Partner with teams building AI-powered products to assess and mitigate emerging security risks - Support the secure adoption of **AI-assisted software development tools** and engineering workflows --- ## What skills do I need? - Proven **application security / product security / security engineering** experience in a **SaaS** environment - Strong software engineering skills building and operating **production systems** - Deep understanding of modern application security threats, secure development practices, and **threat modeling** - Experience designing/building/securing **authentication, authorization, identity, or enterprise security** capabilities - Experience conducting **architecture reviews** and security assessments for complex systems - Hands-on **security incident response** experience (leading investigations and remediation) - Strong programming skills; experience building **tools, automation, or developer-focused solutions** - Comfortable using modern **AI-assisted development tools** to improve productivity - Ability to communicate security concepts clearly and collaborate effectively with engineering teams - Pragmatic approach balancing security, customer impact, and engineering velocity --- ## Bonus skills & attributes - Experience building/owning authentication, **SAML/SSO**, identity, or access management capabilities - Experience securing **AI-powered products** (e.g., security considerations for LLMs, agentic systems, retrieval-based architectures, or AI tool integ
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