Engineering Director, AI Agents
Aircallioinc · San Francisco Office
About this role
**Aircall — Engineering Director, AI Agents** *Aircall is an AI-powered communications platform transforming how teams win with customers.* For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together in one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide. --- ## The Mission Aircall is looking for an **Engineering Director, AI Agents** who thrives in **high-stakes, high-growth** environments. This is a **Product-First** role: you’ll turn deep AI capabilities (LLMs, Voice Agents, TTS) into **seamless, market-leading features**—with a strong point of view on how the product should evolve. --- ## Key Responsibilities - **Execution over Everything:** Drive the roadmap with an obsessive focus on shipping—owning the *how* and *when* to hit milestones in a flexible, evolving environment. - **Entrepreneurial Solutions:** Partner cross-functionally with **Sales** and **Product** to build solutions that solve latent customer needs. - **Strategic Flexibility:** Scale up and absorb new workstreams (e.g., **Messaging**) as organizational priorities shift. - **Technical Voice:** Explain complex AI concepts (like Voice Agents) simply to non-technical stakeholders while staying hands-on with the tech stack. - **Technical Depth:** Strong in **TypeScript, Python, and React**; deep experience with **integrations/APIs** and the **AI/LLM** landscape. - **Scale:** Manage **15+ engineers** and scale effectively during shifts in product priority. --- ## Experience & Profile - **Scale & Leadership:** Proven track record managing engineering orgs of **15–20 people**; mentor leads/engineering managers; maintain high delivery standards during rapid growth. - **High-Velocity Pedigree:** Experience at fast-moving, high-bar tech companies (e.g., Stripe, Meta, Amazon) or high-growth startups; understand speed of both code and decision-making. - **Product Visionary:** Strong **product sense**—able to debate with Product and Sales leaders because you understand users and the business as well as the code. - **Applied AI Focus:** Lead a team of high-caliber AI talent to ship **Applied AI** solutions; stay current on AI trends and practical LLM + Voice/messaging agent applications. - **Technical Stack:** Technically deep leader who can engage at architecture/design level, solve hard problems, and move fast without creating long-term debt. --- ## Base Salary Range **$292,000 — $360,000 USD** --- ## Why Join Us? - 🚀 Key moment to join Aircall in terms of growth and opportunities - 💆♀️ People matter—work-life balance is important - 📚 Fast-learning environment with entrepreneurial, strong team spirit - 🌍 45+ nationalities and a cosmopolitan, multi-cultural mindset - 💶 Competitive salary package and benefits --- ## DE&I Statement At Aircall, **diversity, equity, and inclusion** are core to our journey. We promote active inclusion to foster belonging, and we’re committed to equal opportunities for everyone to develop and thrive. --- *Candidate Privacy Notice:* https://aircall.io/candidate-privacy-notice/ *AI Disclaimer:* We may use AI tools to support parts of the hiring process (e.g., reviewing applications), but final hiring decisions are made by humans.
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