Senior CRM Solutions Architect
Eve · San Francisco (Hybrid)
About this role
**Senior CRM Solutions Architect** **About Eve** Eve is redefining legal technology for plaintiff law firms—and we’re building the team to get us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. What makes Eve different isn’t just the product—it’s how we build it. If you take ownership, stay curious, and want to build AI that’s already changing how law is practiced, this is where you belong. - **Product-market fit:** Trusted by 1000+ law firms and growing fast - **Backed by top investors:** $160M+ raised (Spark Capital, Andreessen Horowitz, Menlo Ventures, Lightspeed) - **Built by a world-class team:** Engineers/designers/operators from Scale, Meta, Airbnb, Cruise, Square, Rubrik, Lyft, and more - **AI-Native from day one:** Collaborating with OpenAI and Anthropic to build best-in-class AI workflows for legal work - **Explosive growth:** 2X revenue quarter over quarter --- ## About This Role Eve’s revenue teams run on our CRM, and they need an expert they can count on. As **Senior CRM Solutions Architect**, you’ll be the **product owner of our CRM**—the senior technical expert and first call for **Sales, Deal Desk, Finance, and Revenue Operations** when something needs to be built, fixed, or improved. You’ll take requests from the business, shape them into the right solution within our existing systems, and deliver it end-to-end—from configuration and workflow automation to custom code, integrations, and data model changes. You’ll have real autonomy over how solutions are designed and delivered, and you’ll keep the CRM and connected revenue tools (including **CPQ**) stable, well documented, and easy to build on. You’ll bring an **agentic-forward mindset** to how changes are built, deployed, and maintained—using AI to automate workflows and keep systems healthy and easy to operate. This is a hands-on senior individual contributor role focused on responsive expert support and delivery. You’ll work closely with the go-to-market systems leader (systems/tooling strategy owner) and be a trusted voice on what’s technically possible and what it will take. --- ## What You Will Accomplish - Act as **product owner** of the CRM backlog, partnering with stakeholders to prioritize requests and deliver enhancements that make revenue teams faster - Manage change using **agentic-forward workflows**: use AI to build, test, document, deploy, and automate ongoing maintenance/monitoring - Write and maintain **custom CRM code**, and design/build reliable **integrations** between the CRM and connected tools (including **CPQ** and enrichment systems) - Be the dependable **first call** for CRM needs—resolve issues quickly with clear turnaround expectations and a visible request queue, and turn recurring issues into lasting fixes - Keep revenue data accurate and trustworthy via strong **data model standards**, **access controls**, **validation**, and **monitoring** - Reduce **technical debt** across CRM and CPQ implementations to make future changes faster and safer - Document solutions, configuration, code, and procedures for easy support/hand-off; if the business ever moves platforms, provide technical expertise and hands-on execution --- ## What We Are Looking For - Hands-on coding ability for CRM platforms, including custom code in: - **HubSpot*
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