Engineering Manager, Marketing Technology
Airbnb · United States - Remote
About this role
## Engineering Manager, Marketing Technology ### About Airbnb Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. ### The Community You Will Join Airbnb’s **Marketing Technology** organization builds the infrastructure that powers how we reach and connect with guests and hosts worldwide—from **audience segmentation** and **campaign orchestration** to **last-mile delivery** and **real-time insights**. You’ll lead two closely partnered teams that together own Airbnb’s **communications platform end to end**: - **Orchestration team:** Enables marketing and product teams to design and run personalized, event- and list-triggered customer journeys at Airbnb scale. - **Delivery team:** Owns last-mile delivery—routing notifications through the right provider, tracking to terminal state, and managing contact preferences and vendor relationships. Both teams collaborate deeply with audience segmentation, content, ML, data engineering, and product partners. ### The Difference You Will Make As the **Engineering Manager**, you’ll be the primary technical leader for the systems that determine **whether a message reaches a guest/host—and when**. You’ll set technical direction, own roadmap execution, and build a culture where engineers grow and do their best work, including through **AI-native engineering practices**. The platform is mid-transformation, including: - Consolidating legacy and next-gen messaging flows into a unified path - Moving from component metrics to **business-impact signals** (e.g., delivery SLAs, burn rate) - Building end-to-end observability to answer “what happened to notification X for user Y” in minutes - Standing up **agentic capabilities** (agent-driven orchestration, lifecycle testing agents, smart scheduling, AI-assisted on-call triage) ### A Typical Day - Lead planning, roadmap reviews, and cross-team syncs for Delivery and Orchestration - Run 1:1s focused on career growth, technical development, and early blocker identification - Serve as the primary engineering point of contact for cross-team dependencies and prioritization - Partner with the Product Manager to sequence the roadmap across orchestration, bulk sends, and delivery infrastructure - Drive technical strategy for end-to-end observability and **SLA-driven delivery** (health-gated ramping, dynamic pacing, provider failover) - Oversee design, delivery, and operational health of production agentic systems - Champion AI-native development practices across both teams (AI-assisted coding/review, agents in CI/CD, anomaly detection) - Own health and operational maturity (on-call programs, blameless retrospectives, SLOs, runbooks, vendor escalations) - Represent the communications platform in org-wide planning and contribute to broader Marketing Technology strategy ### Your Expertise **Required** - 5+ years software engineering; 4+ years in engineering management leading platform/infrastructure teams - AI-native mindset (use AI tools daily; lead genuine adoption of AI-assisted development; strong views on where agents add real value) - Experience leading production-grade **agentic systems** (autonomous/semi-autonomous agent pipelines, LLM-orchestrated workflows, multi-agent architectures) - Strong foundation in high-throughput distributed systems (event-driven architectures, Kafka/streaming, wor
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