SITEC - Operations Manager/ Site Lead - Stuttgart
Peraton · Baumholder, UNAVAILABLE, DE
About this role
## Peraton — SITEC (Special Operations Command IT Enterprise Contract) 3 **Operations Manager / Site Lead (Stuttgart)** **Location:** Baumholder, Germany (SOCEUR) — supports operations across **Ramstein Air Base** and the **Baumholder** regional support hub. *(TESA approval required.)* --- ## Role Overview Lead a combined team of technicians delivering **Operations & Maintenance (O&M)** services under **SITEC 3** for USSOCOM and supported commands. You will synchronize efforts across Client Services (Desktop), Account Management, Mobile Device, and Unified Communications teams—ensuring high-quality customer experience under SOCEUR J6 governance. You will serve as the immediate supervisor and authoritative touchpoint for end-user needs, coordinating with Incident, Change, and Asset Managers to meet **PRS-defined performance measurements** and fulfill approved service requests. --- ## Key Responsibilities - Manage and oversee **daily IT service delivery and operations** across teams at **Ramstein** and **Baumholder** - Allocate resources/workforce across daily operations, customer projects, and mission surges - Ensure service requests and incident tickets are **assigned, tracked, and resolved** based on priority and contractual PRS requirements - Coordinate between regional teams, theater escalated workcenters, and **SOCEUR J6 leadership** for collaborative problem-solving and alignment - Recommend training, certifications, and professional development for a multi-classification environment - Develop and implement a **cross-training program** to improve depth and interchangeability across both sites - Maintain and continuously improve a catalog of **Standard Operating Procedures (SOPs)** and ensure strict adherence - Reallocate technical personnel/resources between Ramstein and Baumholder based on changing operational needs, surges, exercises, and projects - Assess and recommend improvements to toolsets used for troubleshooting, collaboration, and remote support - Partner with the Asset Manager to manage local spares/consumables for rapid restoration and fulfillment - Lead Continuous Improvement across customer support activities (service desk processes, evolving technologies, standards, stakeholder communication) - Ensure compliance with theater-specific security policies across supported enclaves --- ## Required Qualifications - **Minimum 12 years** of experience (supervisory/management experience may be required) - **DoD TS/SCI clearance required** - Must be **DoD 8140 compliant** (Work Role Code **802 — IT Project Manager (Advanced)**) - Documented experience in **Service Desk, Incident Management, and Customer Support** operations - Experience managing teams of up to **15 employees** across a broad technical skillset - Experience supporting **VIP users and senior leaders** with demanding expectations - Strong technical background including **Windows, Active Directory, Cisco, and SharePoint** - **BMC Remedy ITSM (ITSRM) required**; **ServiceNow preferred** - Experience with end-user hardware maintenance support models (e.g., Dell TechDirect) and leveraging warranty/RMA processes - Proven experience developing standardized operational procedure documentation - Must meet **TESA requirements** --- ## Desired Qualifications - **ITIL 4 Managing Professional** - Microsoft Windows certifications (e.g., **MCA/Associate Level**) --- ## Salary & Benefits - **Target salary range:** **$112,000 – $179,000** (typical range; final offer
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