Director, Clinical Applications
Compass Healthcenter · Chicago, Illinois, United States
About this role
**Director, Clinical Applications** Compass Health Center supports people in crisis every day—helping patients and families overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles so patients can live freely. **About This Role** The Director, Clinical Applications leads the strategy, optimization, and day-to-day management of the organization’s EHR and other clinical applications. You’ll partner with clinical leaders and frontline teams to understand their needs and improve the systems they rely on every day. You’ll lead efforts to optimize workflows, reduce unnecessary administrative work, and ensure clinical applications support safe, efficient, and compliant care—overseeing application configuration, testing, upgrades, training, vendor management, adoption, and evaluating AI-enabled capabilities that can enhance clinical documentation and workflows. **What You’ll Do** **Clinical Workflow & Application Optimization** - Partner with clinical leaders and frontline users to understand how care is delivered across IOP, PHP, and outpatient behavioral health programs. - Ensure EHR and other clinical application workflows support real-world clinical workflows, including intake, treatment planning, documentation, scheduling, utilization, and discharge. - Identify system friction, workarounds, unnecessary steps, and documentation burden—and develop practical improvements. - Help distinguish between process problems and system problems before recommending changes. - Balance user experience with clinical quality, compliance, reporting, billing, and operational needs. - Use feedback and performance data to identify and prioritize improvements. **Application Management & Delivery** - Own the roadmap, configuration standards, priorities, and lifecycle management for the EHR and related clinical applications. - Lead configuration, testing, upgrades, enhancements, and implementation of new functionality. - Translate clinical and business needs into clear system requirements and configuration decisions. - Create a clear process for application requests, priorities, and changes. - Partner with Data, Security, Infrastructure, revenue cycle, and other teams when changes affect integrations, reporting, access, or downstream systems. - Stay hands-on with complex or high-impact application work. **Clinical Partnership, AI & Adoption** - Serve as a key partner to support adoption and continuous improvement of clinical applications (including AI-enabled capabilities).
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