Systems & AI Operations Administrator
Accenturefederalservices · San Antonio, TX
About this role
**Systems & AI Operations Administrator** Accenture Federal Services helps the US federal government make the nation stronger and safer. In this role, you’ll ensure the availability, reliability, and performance of mission-critical systems while leveraging approved AI, automation, and data analysis tools to improve operational efficiency, decision support, documentation, and service delivery. **Key Responsibilities** - Install, configure, maintain, and troubleshoot hardware, software, operating systems, applications, databases, and supporting infrastructure - Monitor system availability, performance, capacity, and security to ensure mission readiness and compliance - Perform system upgrades, patching, backups, recovery operations, and configuration management - Analyze, diagnose, and resolve system, application, network, and user issues in a timely manner - Use approved AI-enabled tools for incident analysis, root cause identification, knowledge management, operational reporting, workflow optimization, and decision support - Develop and maintain automation solutions, scripts, and AI-assisted processes to improve efficiency, accuracy, and responsiveness - Implement and maintain cybersecurity controls, user access management, vulnerability remediation, and audit readiness activities - Maintain technical documentation, system diagrams, standard operating procedures, and operational records - Collaborate with engineers, cybersecurity personnel, developers, and mission stakeholders on enhancements and modernization - Provide operational and on-call support for mission-critical environments as required **Required Qualifications** - Experience administering Windows and/or Linux enterprise environments - Knowledge of networking, virtualization, storage, backup, and cybersecurity principles - Experience troubleshooting complex technical systems and supporting operational environments - Demonstrated proficiency using AI-powered productivity, automation, analytics, or decision-support tools - Experience with scripting, automation, process improvement, or AI-assisted workflows - Strong analytical, communication, problem-solving, and technical documentation skills **Security Clearance** - TS/SCI security clearance required **Pay Range (where applicable)** - $89,000 — $170,200 USD
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