Senior Forward Deployed Engineer (FDE), Strategic Accounts
Deepgram · USA
About this role
## Senior Forward Deployed Engineer (FDE), Strategic Accounts ### Company Overview Deepgram is building the world’s most natural interface—voice—for the technology we use every day. Our speech models and real-time infrastructure power AI systems that keep up with how people actually speak. Deepgram’s Voice Agent Platform combines **speech-to-text**, **text-to-speech**, and **speech-to-speech**, with voice-native foundation models available via cloud APIs or self-hosted/on-premises deployments. ### Opportunity Enterprise restaurant deployments are where voice AI meets real-world complexity: legacy systems, high transaction volumes, operational edge cases, and the need for reliability during the busiest moments of the day. In this role, you’ll embed with leading restaurant brands and technology partners to ensure successful deployments. You’ll learn their systems, design the integration path, write code, troubleshoot production issues, and adapt Deepgram’s platform to the constraints of live restaurant operations. You’ll also identify patterns across deployments and turn field learnings into product improvements—building the tools, reference architectures, and playbooks that help the team deploy faster and more reliably across large restaurant fleets. ### Location Based in **New York City** or **San Francisco**. Occasional travel is included to meet customers, support sales engagements, and participate in key onsite interactions. ### What You’ll Own - **Customer engineering partnership:** Embed with customer engineering teams; lead technical discovery and solutioning for prospects and customers. - **Technical integration & deployment:** Own end-to-end implementation of Deepgram’s voice AI platform—from scoping and architecture through go-live and optimization. - **Configuration & customization:** Adapt and configure the platform for customer-specific operational requirements (menu structures, ordering flows, POS integrations, edge cases, etc.). - **Production excellence:** Monitor, troubleshoot, and resolve technical issues in live deployments; serve as an escalation point for complex issues. - **Deployment infrastructure leadership:** Codify patterns into tools, playbooks, reference architectures, and reusable building blocks. - **Feedback loop to product & engineering:** Translate real-world deployment challenges into actionable requirements; be the voice of the customer. ### You’ll Love This Role If You - Are **hands-on**: you write code, read logs, and ship fixes. - Have **extreme ownership and urgency**: you treat each deployment like it’s your name on the product. - Enjoy working closely with Sales, Product, and Engineering—and can confidently walk a customer team through an API integration. ### It’s Important To Us That You Have - **Technical depth:** Strong software engineering across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. - **Customer obsession:** Deep commitment to customer technical success; you’re not satisfied until deployments are bulletproof. - **High slope:** Learns fast, adapts quickly, and stays effective in ambiguity. - **Communication & trust:** Build credibility with technical and non-technical stakeholders; calm under pressure and reliably responsive. ### It Would Be Great if You Had - Experience with **voice AI**, **speech-to-text**, **NLP**, or **conversational AI**. - Early-stage startup or founder-led environment experience. - Experience embedded within a large enterpris
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