Manager - Enterprise Applications- CRM
Hines Interests · Houston, TX, US
About this role
## Overview When you join Hines, you’ll embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Hines is recognized as one of Fast Company’s **World’s Most Innovative Companies** and as one of **U.S. News & World Report’s Best Companies to Work For (2024)**. ## Responsibilities The **Salesforce Administration & Delivery Manager** leads the Salesforce administration team and drives delivery of platform enhancements and projects. You’ll partner with business stakeholders and the Business Transformation Group to understand needs, shape solution architecture, and recommend Salesforce and enterprise application solutions. Key responsibilities include: - Lead, coach, and develop the Salesforce administration team; set priorities and assign work - Oversee Salesforce administration, platform support, access/configuration, data quality, releases, and issue resolution - Own the Salesforce enhancement roadmap and lead initiatives from discovery through requirements, design, testing, implementation, and UAT - Partner with stakeholders to define architecture, evaluate options, and propose solutions aligned to business needs - Gather/analyze requirements and develop or oversee technical specifications to ensure solutions fit processes and users - Coordinate Salesforce integrations and connected enterprise applications with technical teams (including ETL/integration operations) - Ensure timely resolution of Salesforce and connected-system issues; communicate priorities, status, risks, and decisions - Coordinate vendors and evaluate tools/platform capabilities with the Director of Enterprise Applications - Promote consistent standards for documentation, change management, testing, security, privacy, and data handling (including GDPR and PII procedures) - Identify opportunities to streamline business and system processes and recommend team/project portfolio priorities ## Qualifications **Minimum requirements:** - Bachelor’s degree in computer science, information systems, business systems, or related field (strongly preferred) - **8+ years** of experience in IT, enterprise applications, or related field, including Salesforce and enterprise system delivery - Experience administering Salesforce and leading Salesforce enhancements, upgrades, or related application projects - Experience managing/supervising or providing day-to-day leadership to a Salesforce administration team - Experience working across business units and technology teams to deliver system solutions **Preferred:** - Salesforce Administrator certification (highly preferred) - Additional Salesforce credentials (e.g., Salesforce Agentic platform) - Strong working knowledge of Salesforce platform capabilities, administration, and application support - Familiarity with ETL, data integrations, and data quality practices - Experience in real estate, investment management, or related industry **Skills:** - Ability to lead projects, prioritize work, and guide administrators through delivery/operational issues - Ability to bridge business and technical needs, assess options, and communicate recommendations clearly - Excellent communication, organization, stakeholder management, and problem-solving skills ## Closing Hines believes the built world is ultimately about people. They offer professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards. **Equal Opportunity Employer.** *No cal
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