Senior Manager, Customer Trust Enablement
HubSpot · Remote - USA
About this role
**Senior Manager, Customer Trust Enablement** **POS-5771** HubSpot is looking for a **Senior Manager** to lead our **Customer Trust Enablement** team—an essential function at the intersection of **cybersecurity, customer trust, and go-to-market**. This role is part of HubSpot’s **Trust (formerly Security)** organization. In this role, you’ll empower existing and prospective customers with the information they need to understand HubSpot’s security posture and confidently manage their own risk. You’ll set the strategic direction for how we engage with customers on security matters, scale our trust programs, and partner across the business to make security a **business enabler**. You’ll manage a team of security enablement specialists and work closely with **Sales, Legal, Compliance, Privacy, Product, and Engineering** to ensure HubSpot can meet the security requirements of our most complex, enterprise customers. --- ## In this role, you’ll get to: - **Lead and grow** a high-performing team of customer-facing security specialists through coaching, mentorship, and clear direction - **Own the strategy** for customer security enablement, including scaling white-glove support across the sales cycle (RFPs/RFIs, due diligence questionnaires, customer calls, executive briefings) - Serve as an **escalation point and senior advisor** on complex security reviews for strategic/enterprise accounts, including direct engagement with customer CISOs and procurement teams - **Drive development and continuous improvement** of customer-facing security documentation, knowledge base, and trust assets - **Build and scale programs/processes** to handle growing inquiry volume without sacrificing quality (tooling, templates, tiering models, metrics) - **Partner cross-functionally** to reduce friction in the sales cycle and ensure security/compliance enable adoption - Collaborate with **internal security and engineering teams** to maintain an accurate understanding of controls, architecture, and roadmap—and translate it into customer-facing narratives - **Synthesize customer feedback** from security reviews into actionable recommendations for Product, Engineering, and Security teams - **Monitor evolving regulatory and threat landscapes** to keep HubSpot’s customer trust positioning current - **Establish and operationalize KPIs** to measure efficiency, quality, customer impact, and contribution to sales-cycle velocity --- ## We are looking for someone who has: - **10+ years** of experience in cybersecurity, security advisory, IT compliance, or a related field, with meaningful time in a customer-facing or go-to-market-adjacent role - Demonstrated experience **managing or mentoring** a team of security or compliance professionals - Deep knowledge of cybersecurity concepts and best practices (application security, cloud security, IAM, vulnerability management, incident response) - Strong familiarity with compliance frameworks/regulations including **SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST** - A track record of leading complex security reviews and building relationships with enterprise security stakeholders (CISOs, security architects, procurement) - Familiarity with **AI/ML security risks** (data governance, model access controls, and security/privacy implications of AI-powered SaaS features) - Ability to translate technical and regulatory complexity into **clear narratives** for technical and executive audiences - Strong **project management** skills
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