Director of IT Operations
Keeper Security · El Dorado Hills, California, United States
About this role
**Director of IT Operations — Keeper Security** Keeper Security is hiring a **Director of IT Operations** to lead our global enterprise IT function. This is a **100% remote** role, with the opportunity for a **hybrid schedule** for candidates based in the **El Dorado Hills, CA** or **Chicago, IL** metro areas. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations worldwide. Join one of the fastest-growing cybersecurity companies and help build the systems and processes that enable our global workforce to work securely and efficiently. --- **About the Job** You will lead the strategy, operations, and continuous improvement of Keeper’s corporate IT environment—building scalable systems for a growing, distributed workforce. You’ll develop a multi-year IT roadmap, lead the IT Operations team, manage the IT operating budget, and ensure employees have secure, reliable access to the tools and systems they need. --- **Key Responsibilities** - Develop and execute a **multi-year enterprise IT roadmap** aligned with business strategy - Operate with a **“customer zero” mindset** to ensure internal IT reflects product philosophy - Lead **global IT operations** for a distributed, multi-site workforce and DevOps organization - Build, develop, and lead the IT Operations team (staffing, performance, succession planning) - Own the **IT operating budget**, including forecasting, cost optimization, licensing, and SaaS spend - Oversee **endpoint management**, collaboration systems, enterprise applications, and virtual desktop environments - Ensure **secure and frictionless access** to corporate systems, SaaS platforms, and dev environments (with Network & Security Ops) - Govern SaaS onboarding, ownership, access permissions, integrations, and decommissioning - Maintain accurate **configuration management**, asset inventory, and full hardware/software asset lifecycle management - Establish and manage a multi-tier **IT support environment** for global employees - Own IT service management: **incident, request, problem, and change management** - Define measurable **SLAs** and operational **KPIs**, with regular executive reporting - Own on-call coverage, escalation paths, and after-hours support for critical IT services - Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks, and operational plans - Own workforce identity lifecycle: provisioning/deprovisioning, role-based access, and identity governance - Enforce **token-based authentication** and **SSO** across corporate systems - Ensure access changes follow approved policies and are maintained in auditable records - Partner with Security Operations on access reviews and remediation of excessive/orphaned accounts - Lead new hire onboarding (devices, accounts, access, software ready before start date) - Define onboarding workflows, checklists, and runbooks with HR/People Ops and hiring managers - Oversee hardware procurement, imaging, asset assignment, shipping, and remote setup support - Track onboarding service levels, employee satisfaction, and time-to-productivity metrics - Own **disaster recovery** and **business continuity** planning (with DevOps) - Plan and report on failover testing, managed DNS failover, and cross-region recovery exercises - Define and track **RTO/RPO** for IT-owned systems - Lead business continuity tabletop exercises and incorporate lessons learned - Communicate company-wide system status, dow
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