Software Engineer, Comms Platform
Ramp · Remote
About this role
## About Ramp Ramp is building smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how **$275B+** in annualized spend flows in and out of **85,000+** companies—authorizing payments, flagging risk, categorizing spend, and closing books. We hire builders with **high agency** and **high urgency**. We care less about where you trained and more about what you’ve built. ## About the Role Ramp’s **Communications Platform** ensures every approval request, receipt reminder, payment alert, and card notification reaches the right person **on the right channel at the right time**. The team builds the shared system used across Ramp to deliver transactional messages across **email, SMS, push, Slack, Microsoft Teams, and WhatsApp**, including templating, delivery, retries, digests, user preferences, and delivery monitoring. It also supports conversational experiences so customers can work with Ramp directly in the channels they already use. We’re looking for a **Backend Engineer** to own a core part of this platform—such as **message delivery and channel integrations**, **communication preferences**, or **platform reliability and scale**. ## What You’ll Do - Own the design and evolution of a core part of Ramp’s communications platform—from technical design through launch, monitoring, and iteration - Build and extend integrations with messaging channels and delivery providers (email, SMS, push, Slack, Microsoft Teams, etc.) - Design delivery workflows that are **idempotent**, **retry safely**, and **confirm successful delivery** (avoiding duplicate sends) - Build communication preferences and controls for users and administrators - Make the platform simple and safe for other engineers to build on (clear abstractions, strong defaults, great developer tooling) - Improve reliability, performance, and observability as message volume grows - Drive technical direction through design reviews, code reviews, and mentorship ## What You’ll Need - Experience designing, building, and operating production backend systems (APIs, data models, async workflows) - Track record of owning a system/product area end to end and shaping its technical direction over time - Strong system design judgment—especially around reliability, idempotency, and correctness in high-volume distributed systems - Product sense: you care about the experience of message recipients and balance speed with quality - Clear communication and collaboration across product, design, and engineering ## Nice to Haves - Experience building notification/messaging/communications platforms - Experience integrating with messaging providers or channel APIs (e.g., Twilio, SendGrid, Slack, Microsoft Teams, WhatsApp) - Experience building internal platforms or shared services used by many teams - Experience scaling high-volume, event-driven, or queue-based systems ## Benefits (Full-Time Ramp Employees) **Available to all full-time employees (global):** - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend **United States:** - 100% medical, dental & vision coverage for you (partial for dependents) - One Medical annual membership - 401(k) with employer match - Fertility HRA (up to $10,000/year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks - Relocation expense coverage to
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