Senior Jira / JSM System Administrator
Peraton · UNAVAILABLE, UNAVAILABLE, US
About this role
## Senior Jira / JSM System Administrator (Remote) ### Company Peraton is a next-generation national security company and enterprise IT provider supporting critical missions for U.S. government agencies. ### Role Overview Peraton is seeking a **Senior Jira / Jira Service Management (JSM) System Administrator** to support the **U.S. Geological Survey (USGS) Water Mission Area (WMA)** under a federal IT services contract. You will be an embedded operations specialist responsible for **day-to-day administration, configuration, and user support** of USGS’s **Jira and JSM** platforms, including an **enterprise migration from Jira Data Center to Atlassian Government Cloud (AGC)**. **Work Location:** Fully remote (U.S.-based) **Schedule:** Standard **Eastern Time** business hours (Mon–Fri) --- ### What You’ll Do - Administer **Atlassian Jira** and **Jira Service Management** (site/project level), including: - Workflows, schemes, custom fields, and automation rules - Manage the full lifecycle of **third-party Jira plugins** (installation, patching, licensing, security review) - Provide **project-level training** and technical guidance to end users and administrators - Coordinate configuration changes with **USGS product owners, developers, and system architects** - Support migration of **workflows, data, and processes** from **Jira Data Center → Atlassian Government Cloud (AGC)** - Assist WMA teams with adoption of **cloud-native AGC features** and coordinate with other USGS Jira administrators - Perform **SOP-driven daily operational checks** and maintain a centralized knowledge base (SOPs, FAQs, troubleshooting guides) - Maintain WMA application inventories (dependencies, version histories, licensing terms) - Respond to service requests within **8 business hours**; handle ticket triage, escalation, and resolution - Use Government-designated monitoring tools including **Zabbix, nmap, CloudCheckr, and BigFix** - Distribute outage notifications within **4 hours** of identification; run daily standups and deliver meeting notes within **5 business days** - Author **root cause analysis** reports for critical events; contribute to after-action reviews and SLO impact reporting - Comply with **FISMA, NIST, Section 508, and Privacy Act** requirements for privileged users - Complete **DOI annual security awareness training** and perform all work on **Government Furnished Equipment (GFE)** --- ### Basic Qualifications - **U.S. Citizenship required**; ability to obtain and maintain a **Public Trust** clearance; work must be performed within the United States - Education/Experience: - Bachelor’s + **7 years** experience, **or** Master’s + **5 years** experience, **or** High school diploma/equivalent + **11 years** experience - Strong hands-on **Jira administration** at project and/or site-administrator level - Demonstrated **Jira Service Management (JSM)** administration (service desk configuration, **SLA management**) - Experience managing third-party Jira plugins end-to-end - Experience supporting/executing a **Jira Data Center → cloud migration** - Experience in a **federal/regulated IT environment** with **FISMA or NIST** compliance - Working knowledge of **Jira Query Language (JQL)** and **Atlassian Cloud/AGC administration** - Familiarity with monitoring tools including **Zabbix, nmap, CloudCheckr, and/or BigFix** - Must be U.S.-based and available **9:00 AM–6:00 PM Eastern Time**, Mon–Fri --- ### Preferred Qualifications - Bachelor’s d
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