Growth Operations Engineer
Peerspace · USA
About this role
## Growth Operations Engineer Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events—supporting spaces around the world and enabling over **$500M** in transactions. ### The Role As a **Growth Operations Engineer** at Peerspace, you’ll scale and optimize operational infrastructure through systematic innovation and growth-focused automation. You’ll architect and implement scalable solutions that transform customer operations, trust & safety, and sales workflows from manual processes into efficient, automated systems. You’ll identify operational bottlenecks, design data-driven solutions, and build technical infrastructure that supports exponential growth while maintaining service quality. ### Responsibilities - **Systems Integration:** Design, implement, and maintain integrations between operational systems and product infrastructure; build automated workflows to improve efficiency and data accuracy. - **Technical Support Infrastructure:** Develop and optimize internal tools for Customer Support and Trust & Safety, including case management, automated responses, and support analytics. - **AI Implementation:** Architect and implement AI-powered solutions to improve support efficiency (e.g., automated responses, intelligent ticket routing, predictive analytics). - **Data Analytics:** Build dashboards and reporting for real-time insights into support metrics, team performance, and system health. - **Cross-functional Collaboration:** Partner with Product, Engineering, Operations, Customer Success, and Trust & Safety to integrate support systems with the core product. - **Process Optimization:** Continuously improve support workflows and identify automation opportunities. ### Requirements - **Technical Skills:** Strong programming experience with **SQL** and at least one modern language (**Python, JavaScript**, etc.). Experience with **API integrations** and **webhooks**. **Laravel** and **Nuxt/Vue** preferred. - **Systems Experience:** Hands-on experience with customer support platforms (**Intercom preferred**), CRM systems, and tools such as Mixmax, Zapier, Outreach, etc. Understanding of modern SaaS architecture and integration patterns. - **LLM/ML Knowledge:** Familiarity with AI platforms and practical applications in customer support (experience implementing AI solutions is a plus). - **Operations Background:** **3+ years** in technical operations, customer operations, or similar roles building/maintaining support systems at scale. - **Analysis & Problem-Solving:** Strong analytical skills; ability to translate operational problems into technical solutions. - **Communication:** Excellent written and verbal communication; can collaborate with technical and non-technical stakeholders. - **Customer Focus:** Deep understanding of support operations and how technology improves customer experience. ### Compensation & Benefits - **Annual salary range:** **$110,000–$120,000** (based on experience, skills, abilities, internal equity, and market data) - **Benefits/perks include:** - 100% employee coverage of medical, dental, and vision insurance - Discount on Peerspace bookings - Laptop, high-res display, and home office stipend - Monthly cell phone and internet credit - Annual in-person all-company offsite and team-building events - Wellness Days observed company-wide ### Remote & Hiring Notes Peerspace is **remote-first** and certified as a **Great Place to Work™**. **Security note:
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