IT Operations & Security Lead
Datakindinc · Fully Remote - can be based anywhere in the U.S.
About this role
**DataKind — IT Operations & Security Lead** **Location**: Remote (U.S.). Most working hours each day must fall between **8am–6pm Eastern Time**. **Compensation**: **$98,000–$109,000** annual salary (final offer based on experience and internal equity). --- ## Overview We’re seeking a hands-on IT Manager to own day-to-day IT operations for our office and team, and to partner closely with our **Compliance & Security Director** to maintain our **SOC 2** program. This role is for someone who can both support day-to-day IT (e.g., onboarding devices) and help prepare audit evidence—understanding that strong IT hygiene and strong compliance are the same work. You’ll be the go-to person for how our systems run, how they’re secured, and how we prove it. --- ## What you’ll do ### IT Operations (≈60%) - Own the employee device lifecycle: procurement, setup, onboarding/offboarding, inventory, and retirement - Administer **Google Workspace** and other SaaS applications - Manage user accounts, permissions, and access controls - Manage endpoints through **MDM** (patching, encryption, configuration standards) - Provide responsive helpdesk support and build self-service documentation - Manage IT vendors, licenses, and the IT budget; flag renewals and cost decisions early - Assist with testing and evaluation of technology services and applications - Support process improvements and operational enhancements ### Security & Compliance Support (≈40%) - Partner with the Director of Security and Compliance to maintain organized, audit-ready compliance evidence - Support cybersecurity audits and assessments - Collaborate with system owners to reduce vulnerabilities and compliance gaps - Maintain IT policies and procedures aligned with how the team actually works - Support security incident response: triage alerts, escalate appropriately, and document outcomes - Use AI tools and automation to improve security monitoring, third-party risk management, and incident response --- ## Qualifications ### Required - Strong alignment with DataKind’s mission and values, with demonstrated commitment to educational equity and data-driven social impact - **5+ years** in IT operations or systems administration, including **2+ years** owning IT for an organization or office - Direct experience supporting a **SOC 2** audit (or **ISO 27001** or similar), including evidence collection and operating controls - Strong working knowledge of operating systems (**Windows, MacOS** required; **Linux** preferred), identity & access management, **MDM**, and SaaS administration - Clear, patient communication with non-technical colleagues - Ability to prioritize between urgent helpdesk needs and compliance deadlines - Experience creating documentation and standard operating procedures ### Preferred - Hands-on experience with **GRC** tools - Certifications such as **CompTIA Security+**, **Google Workspace Administrator**, or **Microsoft 365 Administrator** - Experience with **HRIS-to-IdP** integrations for automated provisioning - Experience in a small/growing organization where you built processes from scratch --- ## About DataKind DataKind believes in the transformative power of data science and AI to create a more promising future. Since 2012, we’ve built scalable, data-driven tools addressing challenges across frontline health, humanitarian action, climate/environment, economic opportunity, education, and more. --- ## Why Work with DataKind - **Flexibility & time off**: sha
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.