Media Automation Specialist
Muck Rack · Remote (Bulgaria)
About this role
**Media Automation Specialist** Muck Rack is trusted by thousands of organizations worldwide to understand how their brands show up across news, social media, and AI-generated answers. Our AI-powered platform connects the entire PR workflow in one place—helping communications teams manage media relationships, understand the conversations shaping their brands, take action, and measure impact. We’re looking for a **detail-oriented, technically curious Media Automation Specialist** to configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services. --- ## What You’ll Do - Migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as **n8n** - Translate client briefs, editorial requirements, and operational needs into clear workflow configurations - Configure, maintain, and improve automations for content acquisition, validation, tagging, summarization, and delivery - Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues - Build and maintain documentation, standard operating procedures (SOPs), and client-configuration records - Partner with **Global Services, Product, Engineering**, and other internal teams to ensure client requirements are implemented and maintained - Identify opportunities to reduce manual effort, improve reliability, and increase speed and accuracy of delivery - Test workflow changes, validate outputs against client requirements, and support quality-control processes - Support vendor-related processes, including service evaluation, communication, and invoice reconciliation - Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement --- ## How Success Will Be Measured - Manual workflows are transitioned into reliable, scalable automated processes - Client deliverables are accurate, timely, and consistently aligned with briefs - Workflow issues and data-quality concerns are identified and resolved quickly - Automation reduces manual effort and improves operational efficiency - Workflow, client-configuration, and SOP documentation stays clear and up to date - Internal teams and vendor partners have the information needed for smooth delivery --- ## What Will Help You Succeed - Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling - Familiarity with **n8n**, **Make**, **Zapier**, **Power Automate**, **Google Apps Script**, or similar tools - Comfort working with **APIs**, **webhooks**, **spreadsheets**, structured data, or system integrations - Strong analytical and troubleshooting skills with close attention to detail and data quality - Ability to turn a non-technical operational need into a clear, repeatable workflow - Experience documenting processes, writing SOPs, or maintaining operational configurations - Clear written and verbal communication with technical and non-technical stakeholders - Proactive, collaborative approach in a fast-paced, evolving environment - Media monitoring / media intelligence / content operations / customer onboarding / vendor management experience is a plus --- ## Interview Overview - 30-minute interview with a member of the Talent Team - 1-hour Zoom interview with the hiring manager - Panel interviews with several team members (including cross-department coordination and typical IT workloads) - 30-minute executive interview - 30-
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