Technical Support Engineer
Endex · New York City
About this role
## Endex — Technical Support Engineer ### Who We Are Endex builds AI agents that handle complex, end-to-end work for the world’s most demanding teams. We’re deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering with top AI research labs and backed by the OpenAI Startup Fund. ### About the Role **Location:** New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles **Commitment:** 5 Days In-Person You’ll reproduce difficult product issues and work methodically toward resolution. As a Technical Support Engineer at Endex, you’ll own technical investigations across support requests, partner with engineering on bugs and operational issues, and provide customer-facing teams the context they need to communicate accurately. ### Key Responsibilities - **Diagnose Production Issues:** Use logs, request traces, API responses, and reproducible examples to isolate failures across the product and integrations. - **Drive Technical Resolution:** Validate workarounds, coordinate engineering fixes, and confirm the customer’s workflow is working again. - **Resolve What You Can:** Apply supported fixes and validate results with the customer team. - **Support Incident Response:** Provide technical context and timely investigation updates. - **Prevent Repeated Incidents:** Write runbooks and root-cause summaries, improve diagnostic tooling, and bring recurring defects back to product engineering. ### What We’re Looking For - **Technical Support Experience:** You’ve investigated production software issues (or equivalent engineering problems). - **Debugging Ability:** You can reason through logs, API behavior, and system dependencies. - **Coding Fundamentals:** You can read code and build small tools or reproductions. - **Clear Documentation:** You leave investigation notes another engineer can act on. - **Hands-On Troubleshooter:** You can investigate authentication, permissions, networking, and data-flow problems—and communicate findings to users and engineers. ### Nice to Have - Cloud application support - Python or JavaScript experience - Experience with SQL, HTTP APIs, and Python or JavaScript for support investigation ### Full-Time Benefits - Health & Dental Insurance - Monthly Wellness Stipend - 401K Matching
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