Staff Client Support Engineer
BigID · Remote- USA East Coast
About this role
**Who we are** BigID is an innovative tech startup focused on data security, compliance, privacy, and AI data management. We help customers reduce risk, drive innovation, achieve compliance, build trust, make better decisions, and get more value from their data. **About the role** When a BigID enterprise customer hits a complex, high-impact issue in production, you’ll be the escalation point. As a **Staff Client Support Engineer**, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our Support organization and influence product and system design. **What you’ll do** - Work directly with customer stakeholders to diagnose and resolve complex production issues - Analyze logs, metrics, and product code to reproduce issues and identify root causes - Deliver fixes, workarounds, and configuration guidance tailored to customer requirements - Coordinate across internal and customer teams to drive multi-party issues to resolution - Partner with Engineering and Product Management to prioritize bugs and enhancements based on customer impact - Share deep technical knowledge through documentation, training, and mentorship across Support and with customers - Influence adjacent teams’ design decisions to support sound, system-wide architecture **What you’ll bring** **Experience** - 7+ years in IT, including 2+ years in a customer-facing technical role (ideally implementing products in enterprise environments) - Strong troubleshooting skills on complex software systems, with the ability to work independently through hard problems **Technical skills** - **Linux:** installation, configuration, management; shell scripting; apt/yum; archiving tools; SSH/SFTP/SCP; NFS/SMB; LDAP/Kerberos - **Containers:** deploying and operating applications with Docker and Kubernetes - **Cloud:** AWS, Azure, or GCP - **Databases:** SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB - **Programming:** proficiency in at least one language (Python, JavaScript, C++, C#, or Java) to diagnose issues and build workarounds (more than one is a plus) **How you work** - Excellent written and verbal communication; able to explain technical concepts to both engineers and non-technical stakeholders - Comfortable managing competing priorities and switching between tasks without losing quality **Nice to have** - Bachelor’s degree in Computer Science, IT, or a related field (extensive relevant experience may substitute) - Graduate degree in a technical or business discipline **Values** - **Care** — we care about our customers and each other - **Do** — we do what it takes to make a positive impact - **Try** — we try our best, and we don’t give up - **Shine** — we shine and make it our mission always to stand out **Compensation (US Roles)** - Annual base salary range: **$120,000–$140,000** (based on qualifications, skills, and competencies) - Variable/bonus compensation and equity incentives align with individual and company performance **Additional notes** - BigID is committed to inclusion and equality across race, gender, sexuality, and disability - **Job Candidate Privacy Notice:** https://bigid.com/job-candidate-privacy-notice/ - Must be able to exercise independent judgment with little or no oversight - BigID is an **E-Verify Participant**
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.