Manager, Fraud Operations
Ramp · New York, NY (HQ)
About this role
## About Ramp Ramp is building smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how **$275B+** in annualized spend flows in and out of **85,000+ companies**—authorizing payments, flagging risk, categorizing spend, and closing books. We hire builders with high agency and urgency. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ## About the Role — Fraud Operations Manager Ramp is seeking a **Fraud Operations Manager** to help build and lead a team of **Fraud Operations Specialists** responsible for the efficient and effective execution of fraud detection and prevention strategies across all Ramp products. This role blends **people management**, **process engineering**, **strategic thinking**, and **planning**. You’ll use data and analytics to lead the team, identify improvements, prioritize development, and partner cross-functionally to operationalize policies and build tools/infrastructure that support Ramp’s operations. ## What You’ll Do - Manage and continue building a team of Fraud Operations Specialists who **manage/review alerts**, **conduct investigations**, and **recover funds** (right-sized coverage + meeting **SLA**) - Develop a deep understanding of Ramp’s risk management policies across products (underwriting, payments, transactions, credit limit changes, collections) - Partner with **Product, Engineering, and Data Science** to build best-in-class risk tooling that improves operational efficiency - Partner with risk strategy teams to create a **closed-loop process** to enhance policies and procedures - Use data and analytics to evaluate and prioritize solutions to improve operational efficiency - Research emerging fraud trends to innovate on Ramp’s decisioning systems and policies - Coordinate and respond to incidents through **on-call duties** as needed (including customer escalations and sensitive case handling) - Partner with **Customer Support** to educate and raise awareness on fraud prevention best practices, including identifying social engineering attempts ## What You Need - **8+ years** of experience in risk management, including **account takeovers** and a broad range of **payment-related fraud** - **2+ years** of experience building and managing teams - Strong background in **process development and improvement** - Investigative and critical thinking skills - Excellent written and verbal communication - Experience integrating **AI** into daily work - Experience in consumer/corporate/small business cards, payments, invoices, lending, or related industries ## Nice-to-Haves - Experience with **Regulation E**, **NACHA**, and **Visa Core** rules/regulations - Experience with **Zendesk** and **Retool** - Experience in high-growth startups ## Benefits (Full-Time, Global) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend ### United States - 100% medical, dental & vision coverage for you (partial for dependents) - One Medical annual membership - 401(k) with employer match - Fertility HRA (up to $10,000/year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks (lunch, snacks, drinks, etc.) - Relocation expense coverage to NYC or SF (if needed) ### Canada - Group medical, dental, and vision through Sun Life - Lif
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