Senior Site Reliability Engineer
TaskRabbit · San Francisco, California, United States
About this role
**Senior Site Reliability Engineer — Taskrabbit** **About Taskrabbit** Taskrabbit is a marketplace platform that connects people with Taskers to handle everyday home to-dos—like furniture assembly, handyman work, moving help, and more. We’re building a culture that’s collaborative, pragmatic, and fast-paced, and we’re focused on transforming lives one task at a time. Taskrabbit is a hybrid company with employees distributed across the US and EU, and we’ve been recognized as a Built In — Best Places to Work (2022–2025). **Prior to applying (please note)** - **No visa sponsorship:** We’re currently unable to provide visa sponsorship for this position (including H-1B, OPT, F1, CPT, or other employment-based visas). Candidates must be legally authorized to work in the United States **without** employer sponsorship now or in the future. - **Hybrid role:** Requires **2 days in office** at our San Francisco hub every **Tuesday & Wednesday** (130 Sutter St, San Francisco, CA). --- ## About the Role We’re looking for a **Senior Site Reliability Engineer** to join our Site Reliability Engineering team and help improve the reliability, scalability, and operational maturity of our engineering platform. This is a **hands-on** role partnering closely with Cloud Infrastructure, Developer Productivity, Security, Architecture, and application engineering teams. You’ll work across applications and infrastructure to investigate reliability issues, strengthen observability and incident response, and build tools and practices that make systems easier and safer to run. At the Senior level, you’ll independently own complex technical problems, collaborate across teams, and drive lasting improvements to production reliability. --- ## What You’ll Do - **Improve production reliability:** Define and evolve **SLIs/SLOs**, error budgets, and availability/latency/capacity targets; identify reliability risks and implement resilient improvements. - **Strengthen observability & incident response:** Improve telemetry, alerting, dashboards, and on-call practices; reduce noisy/unactionable alerts and turn incident learnings into lasting improvements. - **Investigate complex production issues:** Troubleshoot across applications, infrastructure, data stores, networking, and deployment systems; collaborate to identify root causes and implement durable fixes. - **Reduce operational toil through automation:** Build automation, self-service tooling, and operational capabilities to reduce manual effort and improve reliability. - **Build AI-powered/agentic operational capabilities:** Develop AI-assisted workflows for incident triage, investigation, runbook execution, alert analysis, and remediation—exploring autonomous operations with appropriate safety controls and human oversight. - **Collaborate on reliability improvements:** Work with multiple engineering teams to improve resilience, share operational learnings, and promote reliable engineering practices. - **Participate in on-call & incident response:** Serve in the SRE on-call rotation, supporting complex incidents and escalations; help improve escalation practices and shared reliability standards. **On-call expectations:** You’ll participate in both primary and secondary on-call rotations, typically serving **one week in each rotation approximately every 12–13 weeks**. --- ## What We’re Looking For - **SRE background:** At least **3 years** of experience in SRE or equivalent production reliability engineering ro
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